Tenacity Customer Service Call Centre Learnerships 2025

Ajtechnicaldr; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Join a leading company in Cape Town for a 15-month learnership program in Customer Services. Ideal for unemployed individuals with a Grade 12 qualification, this opportunity combines classroom training with practical experience, leading to a nationally recognized qualification in Micro Finance.

Qualifications

• Minimum Grade 12 with Mathematics or Mathematical Literacy passed.
• Unemployed with limited to no work experience.

Responsibilities

• Handle a range of customer queries and complaints.
• Provide a professional customer experience.
• Action administrative requirements related to customer account management.

Skills

Customer Service

Communication

Problem Solving

Time Management

Education

Grade 12

Job description

Tenacity Customer Service Call Centre Learnerships Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years?

Tenacity is looking for you!

Grab this opportunity where you will be given the chance to study and work at the same time.

We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).

Learners will be required to : Attend the required training interventions and successfully complete the competency assessments.Meet all the requirements for the successful completion of the Micro Finance certificate.Submit a Portfolio of Evidence.Be an active and contributing member of the Customer Services team, by servicing our customers.Key responsibilities of the role : Handle a range of customer queries and / or complaints via inbound or outbound communication channels.Provide a professional customer experience and satisfaction at all times.Action administrative requirements related to customer account management accurately.Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs).Adhere to all Company Policies and Procedures e.g.

Absence Management Policy, House Rules, Disciplinary Policy.Requirements : This opportunity is ideal for individuals who :

Have a minimum Grade 12 with Mathematics or Mathematical Literacy passed.Are currently unemployed with limited to no work experience.Have a positive attitude and a strong work ethic.Are committed to completing a 15-month learnership programme with Tenacity.Can work shifts and weekends as required.Are not currently studying or planning to study (full-time or part-time) during the programme.Have not participated in a learnership or skills programme in the past 12 months.Skills and Competencies : A passion for helping customers and solving problems.Strong verbal & written communication skills to engage effectively.Ability to stay calm under pressure and think on your feet.A customer-first mindset with empathy and sensitivity.Adaptability and flexibility in a fast-paced setting.Confidence in working with people and building relationships.Strong time management and organisational skills to handle multiple tasks.Interest in learning about contact centre and customer service operations.

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Customer Call Centre • Cape Town, Western Cape