Call Centre Agent

MotoVantage; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dynamic Sales Call Centre Agent to drive sales and foster customer relationships. In this role, you will engage with clients to promote a range of value-added products, ensuring their needs are met through personalized service. Your ability to achieve sales targets and maintain high-quality standards will be essential. This challenging environment offers opportunities for collaboration and innovation, making it an ideal role for adaptable and curious individuals with a proven sales track record. Join this forward-thinking company and make a meaningful impact in the sales landscape.

Qualifications

• Fluency in English with a minimum of 12 months telesales experience.
• Ability to maintain high QA scores and follow sales scripts.

Responsibilities

• Achieve and exceed sales targets while maintaining quality standards.
• Provide accurate information to help customers make informed decisions.

Skills

Sales Target Achievement

Telesales Experience

Customer Relationship Management

Needs Analysis

Upselling and Cross-selling

Education

Matric Qualification

RE Qualification

FAIS Credits

Job description

Job Description

Dear Future Sales Call Centre Agent,

The Call Centre Agent acts as the intermediary between The Engine Room and clients, promoting products and services while building long-term relationships. The role involves quoting clients based on inbound or outbound leads and converting these into sales. Successful consultants provide personalized service and foster trust, honesty, and integrity to help customers find the best solutions to meet their needs.

Are You Someone Who Can

1. Achieve and exceed sales targets.
2. Sell a range of Value-Added Products, including Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall, etc.
3. Be flexible to move between campaigns based on business needs.
4. Conduct needs analysis to understand customer requirements.
5. Maintain a minimum of 4 hours talk time and an overall productivity time of 7 hours.
6. Provide accurate and objective information to enable informed purchase decisions.
7. Capitalize on upsell and cross-sell opportunities.
8. Follow sales scripts to maintain quality standards.
9. Maintain a minimum QA score of 90% at all times.
10. Enhance The Engine Room’s reputation through quality sales and communication.
11. Select the correct lead outcomes.
12. Offer personalized services and build lasting relationships based on trust and integrity.
13. Meet all TCF and compliance obligations.
14. Follow The Engine Room’s processes and policies, including First Rand Policies & Procedures.
15. Stay fit and proper, keeping up to date with legislative requirements (qualifications, CPD hours, RE5, Class of Business, etc.).
16. Stay informed about product changes and market trends.

You Will Be An Ideal Candidate If You

1. Have Matric qualification.
2. Meet Fit and Proper Requirements based on DOFA date, including RE qualification and FAIS Credits.
3. Are fluent in English.
4. Have a minimum of 12 months telesales experience.
5. Possess an insurance background (beneficial).
6. Have Service and Maintenance sales experience.

You Will Have Access To

1. Opportunities to network and collaborate.
2. A challenging working environment.
3. Opportunities to innovate.

We Can Be a Match If You Are

1. Adaptable and curious.
2. Have a proven successful sales track record.
3. Thrive in a collaborative environment.

Interested in taking the next step? We look forward to engaging with you.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.

Job Details

Note: Applications will not be accepted after 17/05/2025. Please submit your application before the deadline.