Assistant Manager

Cash Crusaders; Gqeberha; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a dynamic individual to maximize income streams and enhance customer satisfaction. This role involves implementing effective merchandising and marketing strategies, managing inventory, and ensuring exceptional customer service. The ideal candidate will also focus on employee training and development, fostering a culture of service-minded staff. Join a forward-thinking company where your contributions will significantly impact the store's success and customer loyalty. If you are passionate about retail and people management, this opportunity is perfect for you.

Qualifications

• Proven ability to enhance customer satisfaction and retention.
• Experience in managing inventory and sales objectives.

Responsibilities

• Maximize income streams and ensure effective merchandising standards.
• Facilitate employee training and development for optimal performance.

Skills

Customer Service Excellence

Inventory Management

People Management

Sales Strategy Implementation

Job description

Maximise Incomes Streams

• Maximise incomes streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

Inventory Management

• Functional area
• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)

Customer Service

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service-minded staff to ensure Customer satisfaction

People Management

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

Administration

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions