Assistant Manager

Cash Crusaders; Cape Town; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading retail company is seeking a Store Manager to oversee store operations in Cape Town. The role involves maximizing income streams, ensuring customer satisfaction, and managing employee performance. Ideal candidates will have strong leadership skills and a background in retail management.

Qualifications

• Experience in retail management is essential.
• Strong leadership and team development skills.
• Ability to exceed customer expectations.

Responsibilities

• Maximise income streams for the store.
• Ensure effective implementation of merchandising standards.
• Facilitate training and development of employees.

Skills

Customer Service

Inventory Management

People Management

Job description

• Maximise incomes streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Functional area
• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions