Technical I, IT Operation

Concentrix; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Technical I for IT Operations to join their dynamic team in Durban. This role involves providing essential technical support to ensure the smooth operation of contact centre technologies. You will be part of a geographically dispersed team, responding to critical issues and contributing to business growth. The ideal candidate will possess strong communication skills, the ability to work under pressure, and a commitment to high personal standards. If you thrive in a fast-paced environment and are eager to develop your skills, this opportunity is perfect for you.

Qualifications

• Experience in supporting systems and users in a contact centre.
• Strong understanding of contact centre technology and processes.

Responsibilities

• Provide technical support for contact centre technologies.
• Assist in achieving business objectives through effective teamwork.

Skills

Technical Support

Communication Skills

Planning and Organisational Skills

Time Management

Change Management

Multi-tasking

Results Focused

Tools

HP

Dell

Cisco

Microsoft Operating Systems

Linux

Avaya

Citrix

IVR

VOIP

Job description

Job Title:

Technical I, IT Operation

Job Description

ROLE DESCRIPTION

To work as part of a geographically dispersed IT team to provide technical support and service, enabling HEROtsc’s contact centre technologies to run effectively and efficiently.

PURPOSE & CONTEXT

To work as part of a geographically dispersed IT team and assist in supporting and growing the business; to be flexible and respond to critical issues; and assist in activities to achieve business objectives.

Skills/Knowledge & Experience

• Prior experience of supporting multiple system and users in a contact centre environment.
• In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions.
• Clear and concise communication skills to all levels of staff.
• Planning, organisational, and time management skills.
• Ability to work under pressure and support operational requirements within short timescales.
• Proven track record in adhering to and supporting change management initiatives.
• Excellent understanding of relevant internal systems, software and hardware examples are HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP.
• Ability to operate within a team of people to ensure operational requirements are supported and met within specific timeframes.
• Ability to multi-task and work on own initiatives in the absence of management.
• Results focused and committed to high personal standards and a desire to develop via self-study and formal training.
• Ability to work from a Helpdesk system and work on requests based on priority and severity.

Location:

ZAF Durban - 6 The Terrace, Westway Office Park, Westville

Language Requirements:

Time Type:

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