E-Commerce Warehouse Manager - Pepkor Lifestyle - Pretoria

Jd Group; Pretoria; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking an E-Commerce Warehouse Manager to oversee operations in Pretoria. This role involves planning and managing warehouse activities, ensuring efficient stock movement, and implementing performance improvement initiatives. The ideal candidate will leverage warehouse management systems to monitor performance metrics while fostering a customer-centric environment. Join a dynamic team where your leadership will drive operational excellence and enhance customer satisfaction. If you have a passion for logistics and a knack for optimizing processes, this opportunity is perfect for you.

Qualifications

• Experience in managing warehouse operations and inventory control.
• Strong analytical skills for performance metrics and KPIs.

Responsibilities

• Plan and manage department activities for efficient stock movement.
• Implement compliance with safety policies and optimize warehouse processes.

Skills

Inventory Management

Warehouse Operations

Customer Centricity

Performance Metrics Analysis

Process Improvement

Education

Bachelor's Degree in Logistics or Supply Chain Management

Tools

Warehouse Management Systems (WMS)

Inventory Tracking Software

Job description

Job title : E-Commerce Warehouse Manager - Pepkor Lifestyle - Pretoria

Job Location : Gauteng, Pretoria

Deadline : May 04, 2025

Key Responsibilities

• Plan, manage and monitor department activities
• Manage the efficient storage and movement of stock and execute inventory control and safekeeping practices
• Implement and maintain compliance to relevant safety policies and procedures
• Implement and maintain performance improvement initiatives and reporting
• Enable Customer Centricity

Competency Requirements

• Ensure all demand is achieved within the recommended timeframe
• Coordinate the picking, packing, and shipping of customer orders to meet service level agreements (SLAs) and delivery deadlines
• Assign tasks and allocate resources effectively to maximize productivity and minimize idle time
• Establish and enforce quality standards for incoming shipments, storage, and outbound orders to uphold customer satisfaction
• Continuously evaluate and refine warehouse processes to increase efficiency, reduce errors, and enhance overall performance
• Manage internal controls with regards to processes and ECommerce administration
• Manage and ensure SPOC queries are resolved within SLA
• Manage unexecuted tasks
• Ensure internal and external customer orders are processed daily
• Manage VLPOD and MB5T with regards to orders
• Plan the layout of the E-Commerce section for maximum utilisation and efficiency
• Optimise and maintain the department's design, layout and space utilization
• Resolve materials binning anomalies and take corrective action to prevent recurrences
• Implement changes to the storage areas (bins) to accommodate capacity requirements or Service Centre changes
• Manage the transfer of stock to the correct storage location
• Plan and implement the timeous picking of materials according to the pick wave slips and applicable safety standards
• Assign and monitor RF user activity when packing and picking
• Resolve escalated pending goods issue operations
• Manage the adherence to metrics
• Identify problem areas and areas for improvement and take corrective actions
• Recommend changes/enhancements to procedures, guidelines, policies and training when needed
• Provide input to the Operations Manager to determine future capacity and demand requirements
• Provide input to the evaluation and formulation of metrics, targets and actions for warehouse operations
• Identify relevant KPIs that align with the warehouse's goals and objectives
• This could include metrics such as order fulfillment accuracy, on-time delivery, inventory turnover, labor productivity, and customer satisfaction
• Utilize warehouse management systems (WMS), inventory tracking software, and other technology solutions to collect real-time data on performance metrics
• Establish clear and specific performance goals and targets for the warehouse department, aligning them with overall business objectives
• Regularly monitor performance metrics and KPIs to track progress towards goals and identify areas requiring attention or improvement
• Analyse and accurately report on the department's performance
• Identify and implement department improvement opportunities
• Identify and implement opportunities to reduce costs
• Manage staff performance in line with performance set targets
• Conduct daily/weekly/monthly operational meetings with staff on Service Centre performance
• Implement and execute departmental projects
• Act in a customer centric manner that is in line with the service code
• Meet and exceed the requirements of internal and external customers