E-Commerce Warehouse Manager

Job Purpose

Managing the company's E-Commerce operations strategy in order to maximize the process efficiency and productivity, and ensure that SLA targets are met.

Key Dials

1. Plan, manage and monitor department activities
2. Manage the efficient storage and movement of stock and execute inventory control and safekeeping practices
3. Implement and maintain compliance to relevant safety policies and procedures
4. Implement and maintain performance improvement initiatives and reporting
5. Enable Customer Centricity
6. Team human resources management

Competency Requirements for the Position

1. Ensure all demand is achieved within the recommended timeframe
2. Coordinate the picking, packing, and shipping of customer orders to meet service level agreements (SLAs) and delivery deadlines
3. Assign tasks and allocate resources effectively to maximize productivity and minimize idle time
4. Establish and enforce quality standards for incoming shipments, storage, and outbound orders to uphold customer satisfaction
5. Continuously evaluate and refine warehouse processes to increase efficiency, reduce errors, and enhance overall performance
6. Manage internal controls with regards to processes and ECommerce administration
7. Manage and ensure SPOC queries are resolved within SLA
8. Manage unexecuted tasks
9. Manage online order report to ensure timeous deliveries
10. Ensure internal and external customer orders are processed daily
11. Manage VLPOD and MB5T with regards to orders
12. Plan the layout of the E-Commerce section for maximum utilisation and efficiency
13. Optimise and maintain the department's design, layout and space utilization
14. Resolve materials binning anomalies and take corrective action to prevent recurrences
15. Implement changes to the storage areas (bins) to accommodate capacity requirements or Service Centre changes
16. Manage the transfer of stock to the correct storage location
17. Plan and implement the timeous picking of materials according to the pick wave slips and applicable safety standards
18. Assign and monitor RF user activity when packing and picking
19. Resolve escalated pending goods issue operations
20. Manage the adherence to metrics
21. Identify problem areas and areas for improvement and take corrective actions
22. Recommend changes/enhancements to procedures, guidelines, policies and training when needed
23. Provide input to the Operations Manager to determine future capacity and demand requirements
24. Provide input to the evaluation and formulation of metrics, targets and actions for warehouse operations
25. Identify relevant KPIs that align with the warehouse's goals and objectives
26. This could include metrics such as order fulfillment accuracy, on-time delivery, inventory turnover, labor productivity, and customer satisfaction
27. Utilize warehouse management systems (WMS), inventory tracking software, and other technology solutions to collect real-time data on performance metrics
28. Establish clear and specific performance goals and targets for the warehouse department, aligning them with overall business objectives
29. Regularly monitor performance metrics and KPIs to track progress towards goals and identify areas requiring attention or improvement
30. Analyse and accurately report on the department's performance
31. Identify and implement department improvement opportunities
32. Identify and implement opportunities to reduce costs
33. Manage staff performance in line with performance set targets
34. Conduct daily/weekly/monthly operational meetings with staff on Service Centre performance
35. Implement and execute departmental projects
36. Act in a customer centric manner that is in line with the service code
37. Meet and exceed the requirements of internal and external customers