E-Commerce Virtual Assistant - Wholesale Order Management

Caliber6; Cape Town; Remote; ZAR 200,000 - 300,000; Part time

Job summary

A growing e-commerce company based in Cape Town is seeking a highly organized Part-Time Virtual Assistant. Responsibilities include inventory management, supplier coordination, and customer service. Ideal candidates will have experience with Shopify, QuickBooks, and communication skills, with availability aligned to Chinese time zones for effective collaboration. This role is part-time, offering flexibility in managing various e-commerce operations.

Qualifications

• Proven experience as a Virtual Assistant or similar role in an e-commerce environment.
• Excellent written and verbal communication skills.
• Experience coordinating with overseas suppliers, especially in China, is a plus.

Responsibilities

• Conduct weekly inventory reviews and generate reports.
• Assist with design tasks and communication with suppliers in China.
• Manage website customer service inquiries via Shopify.
• Handle invoicing and billing for wholesale clients.

Skills

Proficiency with Shopify

Inventory management

Customer service skills

Experience with QuickBooks Online (QBO)

Strong communication skills

Tools

Canva

AI tools

Stripe

Job description

Overview

We are seeking a highly organized and detail-oriented Part-Time Virtual Assistant to support our e-commerce operations. The ideal candidate will have hands-on experience with Shopify, Stripe, QuickBooks Online (QBO), AI tools, and Canva, with strong skills in inventory management, order processing, and customer service. This role requires excellent communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Important: Candidates must be available to work part-time and align their schedule with Chinese time zones to effectively coordinate with our suppliers and production teams.

Key Responsibilities

Inventory Management & Reporting

• Conduct weekly inventory reviews.
• Generate and analyze reports to track stock levels.
• Alert management when inventory is running low.
• Prepare purchase orders (POs) for review based on inventory needs.

Production & Supplier Coordination

• Assist with design tasks and creative projects using Canva and AI tools.
• Support production management and supplier communication in China.

E-Commerce Operations

• Manage website customer service inquiries via Shopify.
• Handle wholesale customer service requests and maintain strong client relationships.
• Monitor warehouse operations to ensure packages are dispatched on time.

Financial Support

• Manage invoicing and billing for wholesale clients through QBO.
• Process payments and ensure transactions are properly tracked in Stripe and QuickBooks.

Qualifications

• Proven experience as a Virtual Assistant or similar role in an e-commerce environment.
• Proficiency with Shopify, Stripe, QuickBooks Online (QBO), Canva, and AI tools.
• Strong understanding of inventory management and purchase order processes.
• Excellent written and verbal communication skills.
• Ability to work independently, manage time effectively, and meet deadlines.
• Experience coordinating with overseas suppliers, especially in China, is a plus.

Preferred Skills

• Strong organizational and multitasking abilities.
• Customer-first mindset with excellent problem-solving skills.
• Basic design and creative skills for branding and marketing support.
• Familiarity with wholesale account management.

About Caliber6

Hi, welcome to our page.

We are constantly on the lookout for various candidates to work with us and our partners.

Don't hesitate to apply if you feel like you are a great fit!