E-Commerce Sales Support Specialist

TalentPop App; Pretoria; Remote; USD 25,000 - 40,000; Full time

Job summary

Join a fast-paced remote team as an E-Commerce Sales Support Specialist at a leading tech company. You will provide friendly assistance via multiple channels, manage orders, and support sales initiatives. With excellent benefits including commissions and health coverage, this role offers opportunities for growth and development.

Benefits

Earn commissions and performance increases

Paid time off

HMO health coverage or health stipend

Performance and recognition bonuses

100% permanent work-from-home setup

Supportive team culture

Qualifications

• 1+ year of experience in e-commerce, customer service, or sales support.
• Excellent communication skills — both written and verbal.
• Self-motivated and comfortable in a remote, fast-paced environment.

Responsibilities

• Provide customer support via phone, live chat, email, and SMS.
• Assist with product recommendations and order management.
• Identify upselling and cross-selling opportunities.

Skills

Communication

Customer Service

Sales Support

Attention to Detail

Tools

Shopify

Gorgias

Zendesk

Job description

Join TalentPop App as an E-Commerce Sales Support Specialist!

At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you.

We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard!

What You’ll Do

• Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds.
• Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge.
• Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy.
• Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience.
• Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements.
• Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process.
  
  

What We’re Looking For

• 1+ year of experience in e-commerce, customer service, or sales support.
• Excellent communication skills — both written and verbal.
• Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus.
• Ability to stay calm and resourceful when handling customer concerns.
• Strong attention to detail and organizational skills.
• Self-motivated and comfortable working in a remote, fast-paced environment.
  
  

Why Join TalentPop App?

• Earn commissions and enjoy annual performance-based increases.
• Paid time off to rest and recharge.
• HMO health coverage or a health stipend to keep you protected.
• Performance and recognition bonuses to celebrate your wins.
• 100% permanent work-from-home setup — no commute needed!
• Supportive, friendly team culture with real opportunities for career growth.
  
  

When applying, use application code: BCS

Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.