E-Commerce Sales Outreach Specialist

TalentPop App; Durban; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A growing e-commerce support company is looking for a Sales Outreach Specialist in Durban. The role involves engaging customers via email, SMS, and live chat to recover sales and provide recommendations. The ideal candidate has at least 1 year of sales experience and excellent communication skills, with the opportunity to grow and be rewarded for performance.

Benefits

Ongoing coaching and training

Performance incentives and rewards

Flexible work from home

Qualifications

• At least 1 year of proven sales experience.
• 1 year of customer service experience via phone, email, or chat, preferably in e-commerce.
• Self-motivated and goal-oriented, thriving in a fast-paced environment.

Responsibilities

• Reach out to potential customers to recover abandoned carts and close sales.
• Provide product recommendations and guide buyers toward the best-fit solutions.
• Engage customers via email, SMS, and live chat.

Skills

Persuasive communication

Sales experience

Customer engagement

Problem-solving

Tools

Shopify

CRM tools

Job description

14 hours ago Be among the first 25 applicants

Join TalentPop – Where Top Performers Thrive

At TalentPop, we partner with some of the fastest-growing e-commerce brands to deliver world-class customer experiences and drive revenue through smart, strategic support. We’re currently expanding our Sales Outreach Team and looking for high-performing individuals who are passionate about sales, customer engagement, and making an impact.

This role is perfect for someone who loves connecting with people, turning conversations into conversions, and being recognized for their hard work.

About The Role – E-Commerce Sales Outreach Specialist

As a Sales Outreach Specialist, you’ll play a key role in driving revenue growth by re-engaging customers, recovering abandoned carts, and supporting buyers throughout their journey. You’ll communicate via email, SMS, and live chat to encourage purchases, provide personalized recommendations, and deliver a seamless shopping experience.

What You’ll Do

• Reach out to potential customers to recover abandoned carts and close sales.
• Provide product recommendations and guide buyers toward the best-fit solutions.
• Proactively engage customers via email, SMS, and live chat.
• Deliver exceptional customer service and troubleshoot issues efficiently.
• Collaborate with internal teams to improve strategies and achieve sales goals.
  
  

What We’re Looking For

• At least 1 year of proven sales experience.
• 1 year of customer service experience via phone, email, or chat (e-commerce experience is a big plus).
• Strong persuasive communication skills and a natural ability to convert leads.
• Familiarity with Shopify, CRM tools, or customer engagement platforms.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
  
  

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required)
• Personal PC or laptop with a minimum i5 processor.
  
  

Why Join TalentPop?

• Professional Growth: Ongoing coaching, training, and clear paths to promotion.
• Performance Incentives: Recognition and rewards for top performers.
• Annual Raises: We believe in growing with our people.
• Career Advancement: High performers are frequently promoted into leadership roles.
• Flexible Remote Work: Enjoy the freedom to work from home, wherever you are.
• Work-Life Balance: Paid time off, health stipends, and regional health benefits.
  
  

Ready to turn conversations into conversions?

If you're excited about helping brands grow and want to be part of a team that celebrates results, learning, and impact—we want to hear from you.

Important Application Step – Please Read Carefully

To make sure your application is properly processed for this role, kindly follow these two simple steps:

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter BCS in that field.
  
  

These steps help us route your application correctly to the right team. Thank you so much for taking the time to do this!

Apply now and grow with TalentPop.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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