E-Commerce Operations Manager

Principal Class Placements; Milnerton; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A dynamic retail brand is seeking an Ecommerce Operations Manager to lead their online operations. This role involves managing a high-performing team, optimizing the customer journey, and collaborating with various internal teams to enhance ecommerce efficiency. The ideal candidate will have significant experience in ecommerce operations and management, with a focus on delivering exceptional customer experiences.

Qualifications

• 3 years of experience in ecommerce operations.
• 5 years management experience focusing on team development.

Responsibilities

• Lead and motivate a dedicated ecommerce team.
• Monitor and improve delivery performance.
• Implement initiatives to boost customer acquisition.

Skills

Leadership

Analytical Skills

Problem Solving

Organizational Skills

Data-Driven Mindset

Tools

Shopify

Magento

Job description

Ecommerce Operations Manager
Montague Gardens

A dynamic retail brand is on the hunt for a results-driven Ecommerce Operations Manager to take ownership of their growing online operations. You’ll be the driving force behind a high-performing team and play a key role in optimising every step of the customer journey—from website updates to final delivery.

What You’ll Do:
• Lead and motivate a dedicated ecommerce team, ensuring smooth day-to-day operations.
• Oversee the online store’s product listings, pricing updates, stock accuracy, and promotional content.
• Collaborate with internal teams across marketing, tech, and supply chain to keep the ecommerce engine running efficiently.
• Monitor and improve delivery performance, ensuring customer orders are fulfilled quickly and reliably.
• Implement initiatives to boost customer acquisition, retention, and satisfaction.
• Handle customer queries and complaints with a solutions-first mindset.
• Manage logistics and delivery operations, including routing, vehicle oversight, and courier partnerships.
• Track performance metrics and deliver regular reports with actionable insights.
• Contribute to ecommerce strategy and help drive key projects from concept to execution.

What You’ll Need:
• 3 years of experience in ecommerce operations, with a strong grasp of best practices.
• 5 years management experience with a focus on team development and performance.
• Solid understanding of ecommerce systems; experience with platforms like Shopify or Magento is a bonus.
• Excellent organisational, analytical, and problem-solving skills.
• Strong Excel skills and a data-driven mindset.
• Positive energy, a hands-on attitude, and the ability to thrive in a fast-paced environment.
• Ability to travel when needed.

If you're passionate about building efficient systems, leading people, and delivering standout customer experiences, this could be your next big role.