E-Commerce Key Account Manager

Smdtechnologies; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in Johannesburg, specializing in eCommerce, seeks a Key Account Manager for its furniture division. This role focuses on managing online sales and client relationships, developing strategies, and analyzing performance. Ideal candidates will have 1-2 years of eCommerce experience, strong analytical skills, and a proactive approach to drive sales growth across various online platforms.

Qualifications

• 1-2 years of experience in eCommerce or a similar role.
• Proactive, flexible, and adaptable to changing situations.
• Strong analytical skills with good knowledge of Excel.

Responsibilities

• Manage all online activity related to platform traffic acquisition and sales optimization.
• Develop and implement an effective eCommerce strategy.
• Analyze sales results to optimize account performance.

Skills

Analytical skills

Communication skills

Interpersonal skills

Creative thinking

Tools

Excel

Job description

We are hiring - eCommerce Key Account Manager SMD Technologies is looking for a Key Accounts Manager to join our expanding furniture division.

Unlock the growth of selling some of South Africa's most beloved brands through various online platforms.

He / she will maintain direct relationships with various buyers on these platforms and manage ongoing new revenue-related projects together with the Category Key Accounts Managers to ensure the perfect proposition for our clients.

Delivering the online sales targets for various online eRetailer / eCommerce platforms will be your main focus point.

Responsibilities : Manage all online activity in relation to platform traffic acquisition, sales, conversion, and reporting.

Develop and implement an eCommerce strategy to actively stimulate your accounts and prospects, translating the strategy into feasible operational tactics.

Analyze patterns in terms of development potential, profitability, and sales revenues, and develop and implement necessary plans of action.

Build a sustainable relationship with existing account category buyers.

Answer day-to-day client inquiries in a timely and professional manner.

Work closely with internal departments such as supply chain, planning, marketing teams, and finance to ensure perfect execution of sales.

Analyze sales results in depth to jointly develop new ways to optimize account performance.

Support the development of eCommerce and omni-channel strategies.

Create & write SEO optimized product listings, track page performance, and increase listing conversions.

Conduct data analysis to deliver data-driven strategies driving top-performing product listings and achieve set KPIs.

Develop promotional calendars for all your platforms and categories.

Requirements : Excellent communication and interpersonal skills, both face-to-face and through remote communication.

Proactive, flexible, and adaptable to changing situations.

Hands-on mentality, not afraid to tackle administrative tasks to develop your accounts.

Able to work under pressure.

Willingness to learn.

Creative and out-of-the-box thinker that is resourceful with what is presented to him / her.

Qualifications / Experience : At least 1-2 years of experience in eCommerce or a similar role.

Strong analytical skills with good knowledge of Excel.

Knowledge of attribution modeling, conversion copywriting, buyer journey, traffic analysis, and reporting tools (advantageous).

Enthusiastic, takes initiative, and has perseverance.

A team player with good social and communication skills.

• At any point should you not hear from us within 3 weeks, please assume that your application has been unsuccessful.
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Key Account Manager • Johannesburg, Gauteng