E-Commerce Customer Experience Associate

TalentPop App; East London; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An innovative company is seeking an E-Commerce Customer Experience Associate to enhance the shopping journey for customers. This role involves addressing customer inquiries through various channels, providing product recommendations, and ensuring smooth order processing. The ideal candidate will possess strong problem-solving and communication skills, along with a keen attention to detail. With a flexible work-from-home setup and competitive pay, this position offers a fantastic opportunity to thrive in a dynamic e-commerce environment. Join a team that values customer satisfaction and rewards performance!

Benefits

Paid time off

Health insurance

Performance-based incentives

Flexible work-from-home setup

Qualifications

• 1+ year of experience in customer service or e-commerce required.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Handle customer inquiries through chat, email, phone, and SMS.
• Process orders, refunds, and returns efficiently.

Skills

Customer service experience

Problem-solving skills

Communication skills

Detail-oriented

Organizational skills

Education

1+ year of customer service or e-commerce experience

Tools

Shopify

CRM tools

Job description

We’re looking for an E-Commerce Customer Experience Associate to enhance our customers’ shopping journey.

What You’ll Do:

• Handle customer inquiries through chat, email, phone, and SMS
• Provide product recommendations and resolve concerns
• Process orders, refunds, and returns efficiently
• Maintain accurate customer records

What You Need:

• 1+ year of customer service or e-commerce experience
• Strong problem-solving and communication skills
• Knowledge of Shopify and CRM tools
• Detail-oriented and organized
• Ability to work remotely

Perks & Benefits:

• $5/hour plus commissions and annual raises
• Paid time off and health insurance
• Performance-based incentives
• Flexible work-from-home setup

Apply now!