E-Commerce Assistant

Absolute Pets; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading pet retailer in South Africa seeks a passionate E-Commerce Assistant at their Support Office in Cape Town. The role involves assisting customers with online queries, managing orders, and maintaining effective stock management. Ideal candidates should possess Matric and have solid communication, organizational, and customer service skills.

Qualifications

• Good written and verbal skills in English.
• Ability to carry, pack, and move heavy items.
• Retail and customer service experience preferred.

Responsibilities

• Assist and follow up with online customer queries.
• Ensure timely processing of GoFetch orders.
• Manage the Online and GoFetch email inbox effectively.

Skills

Communication

Hardworking

Detail-oriented

Organizational skills

Education

Matric

Tools

Microsoft Office Suite

Job description

Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 170 stores across the country.

Our team of experts is looking for a passionate and driven E-Commerce Assistant to join the Absolute Pets team at the Support Office in Marconi Beam, Cape Town.

The E-commerce Assistant will be responsible for assisting and following up with all online customer queries. The individual will work with the rest of the E-commerce team to ensure that all customer queries, on demand orders and click and collects are seen to within the targeted time. The position is based at our Support Office in Cape Town.

Duties and Responsibilities:

• Communicate with customers in a friendly and professional manner and resolve any queries in an efficient manner.
• Ensure all GoFetch orders are picked, dispatched and received on time.
• Conduct follow-ups with PICUP when orders are running late.
• Effective Management of the Online and GoFetch email inbox by ensuring all mails have been responded to – no emails in the inbox that are older than 24 hours.
• Ensure all stores have the relevant knowledge and materials related to GoFetch.
• Ensure that effective communication and customer service is conducted when there are orders that are late (as per the expected delivery date) or short delivered – both online and GoFetch.
• Communicate when order will be sent out short and obtains the customers’ approval.
• Process all IBTs on an immediate basis (where applicable).
• Assist in conducting weekly/monthly cycle counts to ensure effective stock management.
• Effective stock management by ensuring there are limited damages and write-offs within the monthly budget or less than R1000.00 per month.
• Ensure damages and write-offs are processed before the 25^th of every month.
• Processing of all GRVs and invoicing on an immediate basis.
• Assist when orders need to be booked with the courier service.
• Assist with picking and packing when needed.
• Conduct effective end-of-day housekeeping.
• Ensure no GoFetch orders are missed.
• Ensure the team are adding notes to the orders on Cloudbase.
• Ensure no orders are sent with the courier services as Express, Overnight or Sameday without the approval of your manager.
• Limit PICUP usage for online orders.
• Use PICUP only when authorized.

Working hours will be Monday to Sunday, 08:00-20:00 shift work, but may require additional hours should the business require it.

Part of the E-commerce assistant duties will be to be available during a busy sales period e.g. Black Friday.

Skills and Specifications:

• The E-Commerce assistant ought to possess good written and verbal skills in English should be an outstanding communicator.

• Should be very focused and hardworking

• Needs to be able to carry, pack and move heavy items

• Detailed oriented.

• Organizational and planning skills.

Education and Qualifications:

An ideal candidate should have Matric, with retail and customer service experience. Product knowledge of all that Absolute Pets sells to the public. Knowledge of Microsoft Office Suite. Candidates with a Driver’s License will have an edge over the others but it is not the deciding factor. Knowledge of IQ.