Dynamics Sales/Customer Service CRM Technician

The Legends Agency; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

An innovative managed IT services company is seeking a skilled Dynamics Sales/Customer Service CRM Technician. This role is crucial for optimizing sales and service processes through effective configuration of Dynamics 365 modules. You will be responsible for troubleshooting system issues, collaborating with cross-functional teams, and ensuring seamless customer service operations. If you possess strong problem-solving abilities and excellent communication skills, this opportunity allows you to make a significant impact in a dynamic environment. Join a forward-thinking organization and contribute to enhancing customer experiences.

Qualifications

• Solid understanding of Dynamics 365 is essential.
• Proficiency in configuring and customizing Customer Service and Sales modules.

Responsibilities

• Optimize sales processes and manage lead tracking effectively.
• Identify system issues and implement timely solutions.

Skills

Dynamics 365

Sales Process Optimization

Problem-Solving Skills

Communication Skills

Job description

About the job: Dynamics Sales/Customer Service CRM Technician

Remote | R48 000 - R80 000 PM

Contract Duration: 3-4 months

Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician.

Responsibilities:

1. Technical Proficiency: A solid understanding of Dynamics 365 is essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed.
2. Sales and Service Process Optimization: Familiarity with sales processes, lead management, opportunity tracking, and pipeline management. Expertise in configuring workflows, automations, and business rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a big PLUS.
3. Problem-Solving Skills: Proactive identification of system issues, troubleshooting, and implementing solutions. Handling escalations and ensuring timely resolution of customer issues.
4. Communication and Collaboration: Effective communication skills to collaborate with cross-functional teams, including sales, marketing, and IT. Ability to work closely with end-users, understanding their pain points, and providing timely support.