Dynamics 365 Sales Support Consultant Client Success And Delivery • Cape Town •

About Us : We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology.

As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics, and Microsoft, we have a proven track record of success in delivering transformational IT services.

Position Overview :

We are looking for someone to contribute to delivering a very high standard of technical support to Advania's Dynamics customers with a specific focus on the D Sales toolset.

Duties and Responsibilities :

1. Provide technical support to end users with a focus on Dynamics Sales and sometimes other Dynamics solutions.
2. Handle incidents, problems, requests, or change control depending on the requirements of our customers.
3. Collaborate with your immediate team and the wider department, ensuring positive communication and sharing of knowledge.
4. Respond appropriately and deal with queries in an effective manner (i.e. punctual, polite, and with empathy).
5. Take ownership of incidents or requests allocated to them or the team ticket queue and manage them through to resolution or escalation.
6. Ask targeted questions and apply accurate troubleshooting.
7. Contribute fully as an active team member and ensure personal and team objectives are achieved.
8. Maintain a professional relationship with clients and peers.
9. Utilise excellent customer service skills and exceed customers' expectations.
10. Report potential client-facing risks.
11. Report customer feedback and potential product requests.
12. Maintain personal development plan with line manager.
13. Undertake any other tasks as assigned by management.
14. Ensure Service Level Agreements (SLAs) are met.

Qualification and Experience :

1. The candidate should hold the relevant Microsoft certifications for this role – these could include MB- Dynamics Fundamentals and MB- Dynamics Sales Functional Consultant Associate.
2. Strong understanding of Dynamics applications and modules including Sales Hub, Sales Professional, Customer Service, and Customer Engagement (Formerly Outbound Marketing).
3. Stay updated with the latest Dynamics features and updates.
4. Excellent problem-solving skills and the ability to work collaboratively with various teams.
5. Configure and customize Dynamics to meet business requirements.
6. Develop and maintain reports and dashboards using Dynamics tools.
7. Development of document layouts and minor changes which would be carried out via support.
8. Provide help and support to end-users to enhance their understanding and usage of Dynamics.
9. Assist in the development of best practices and standard operating procedures for Dynamics usage.
10. Experience with system configuration and customization.
11. Excellent communication skills, both written and verbal.
12. Experience with Power Platform (Power Apps, Power Automate).
13. Release processes for solutions into Sandbox before moving to Live environments.
14. Good understanding of Applications Lifecycle Management.
15. Excellent verbal and written communication skills as well as good analytical and technical skills are essential within this role.

Our Selection Process :

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients, we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.