Duty Manager (Supply Chain / Logistics)

Hlabahlosile; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A logistics company in Johannesburg is seeking a Duty Manager to oversee daily air cargo operations and ensure on-time, safe, and efficient workflow. The role requires a diploma in Supply Chain Management and at least 2 years of experience in the airline or freight industry. Key responsibilities include resource allocation, safety monitoring, and customer service. Candidates should have strong administrative skills and be flexible to work shifts.

Qualifications

• At least 2 years in Airline or Freight industry.
• Flexible to work shifts, overtime, and travel nationally.
• Driver’s License & own car.

Responsibilities

• Oversee day-to-day air cargo operations, ensure on-time, safe, and efficient workflow.
• Allocate resources and manage shifts to maintain operational standards.
• Monitor and enforce safety, security, and quality protocols.
• Lead and develop staff: manage rosters, ensure training compliance.
• Maintain excellent customer and supplier service.
• Conduct inspections of operational equipment and facilities.

Skills

Administrative

Planning

Communication

Time Management

Customer-centric

Attention to detail

Emotional intelligence

Self-motivated

Education

Diploma in Supply Chain Management or related (NQF Level 5)

Job description

SUMMARY :

To manage the day to day cargo operations by allocating resources to the movement of freight within the Air Cargo network and maintain an on-time performance to ensure safe and efficient operations

POSITION INFO : Duty Manager

Location : Johannesburg

Minimum Requirements

• Education : Diploma in Supply Chain Management or related (NQF Level 5).
• Experience : At least 2 years in Airline or Freight industry.
• Training : Customer Service, Supervisory / Management, Report Writing Winfreight (Operations & Finance) Regulated Training : Dangerous Goods Cat 6, AVSEC L3 , Airside Induction, Live Animals, Lithium Batteries, Infectious Substances, Perishable Cargo, Human Factors, Safety Management Systems
• Other : Flexible to work shifts, overtime, and travel nationally. Driver’s License & own car.

Key Skills & Behaviors

Administrative, Planning, Communication, Time Management

Professional, customer-centric, attention to detail, emotional intelligence, self-motivated

Core Responsibilities

Oversee day-to-day air cargo operations, ensure on-time, safe, and efficient workflow

Allocate resources and manage shifts to maintain operational standards

Monitor and enforce safety, security, and quality protocols (e.g., daily security briefings, report incidents, check compliance with hazardous materials, PPE checks)

Lead and develop staff : manage rosters, ensure training compliance, handle employee performance, discipline, and attendance

Maintain excellent customer and supplier service; promptly address and resolve cargo discrepancies or complaints

Conduct inspections of operational equipment and facilities; coordinate repairs and escalate issues

Ensure accurate documentation, compliance with cargo acceptance and processing standards, maintain audit readiness

Keep operational areas clean and organized

Note : Candidates must show compliance management, people leadership, customer service focus, and working knowledge of air cargo or similar regulated environments.