Duty Manager Supply Chain (Johannesburg)

Hlabahlosile; Johannesburg; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A logistics company in Johannesburg is seeking a Duty Manager for Supply Chain to oversee air cargo operations. The role requires a diploma in Supply Chain Management, at least 2 years of experience in the Airline or Freight industry, and strong leadership skills. Responsibilities include managing shifts, ensuring compliance with safety standards, and maintaining high customer service levels. This is an on-site position offering a competitive salary in a dynamic work environment.

Qualifications

• 2 years in Airline or Freight industry experience.
• Demonstrated compliance management and people leadership skills.
• Experience in customer service and knowledge of air cargo or similar regulated environments.

Responsibilities

• Oversee day-to-day air cargo operations ensuring efficiency.
• Lead and develop staff and manage rosters.
• Maintain excellent customer service and resolve discrepancies.
• Ensure compliance with safety and quality protocols.

Skills

Compliance management

People leadership

Customer service focus

Knowledge of air cargo regulations

Education

Diploma in Supply Chain Management or related (NQF Level 5)

Job description

Duty Manager (Supply Chain)

Location : Johannesburg

Qualifications :

• Education : Diploma in Supply Chain Management or related (NQF Level 5)

Experience :

• 2 years in Airline or Freight industry.
• Must have experience in Supply Chain
• Candidates must demonstrate compliance management, people leadership, customer service focus, and working knowledge of air cargo or similar regulated environments.

Core Responsibilities :

• Oversee day-to-day air cargo operations, ensuring on-time, safe, and efficient workflow.
• Allocate resources and manage shifts to maintain operational standards.
• Monitor and enforce safety, security, and quality protocols (e.g., daily security briefings, incident reporting, compliance with hazardous materials, PPE checks).
• Lead and develop staff: manage rosters, ensure training compliance, handle employee performance, discipline, and attendance.
• Maintain excellent customer and supplier service; promptly address and resolve cargo discrepancies or complaints.
• Conduct inspections of operational equipment and facilities; coordinate repairs and escalate issues.
• Ensure accurate documentation, compliance with cargo acceptance and processing standards, and maintain audit readiness.
• Keep operational areas clean and organized.