Dutch-Speaking Customer Service Agent

Sabenza It & Recruitment; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join Sabenza IT & Recruitment as a Dutch-Speaking Customer Service Agent in Johannesburg. You'll engage with customers, solve problems, and provide exceptional support while collaborating within a dynamic team. If you're fluent in Dutch and have a passion for customer service, this is the perfect opportunity for you!

Qualifications

• Fluent Dutch speaker (written & spoken), with English proficiency as a plus.
• Proven experience in customer service or call centres preferred.
• Ability to thrive in a fast-paced team environment.

Responsibilities

• Handle inbound and outbound customer queries via phone, email, and chat.
• Resolve issues efficiently and deliver outstanding service.
• Identify opportunities to enhance the customer journey.

Skills

Communication

Problem Solving

Fluency in Dutch

Customer Service

Tools

CRM systems

Job description

Are you fluent in Dutch and passionate about delivering exceptional customer experiences? Join our dynamic team as a Dutch-Speaking Customer Service Agent, where you'll engage with customers, solve problems, and provide top-notch support in an exciting, fast-paced environment.

What You'll Do :

1. Handle inbound and outbound customer queries via phone, email, and chat.
2. Provide expert assistance with products, services, and general inquiries.
3. Resolve issues efficiently and deliver outstanding service.
4. Maintain accurate customer records and follow company procedures.
5. Work closely with other departments to ensure customer satisfaction.
6. Identify opportunities to enhance the customer journey.

Requirements

• Fluent Dutch speaker (written & spoken). English proficiency is a plus!
• Strong communication and problem-solving skills.
• Experience in customer service, call centres, or a similar role is an advantage.
• Ability to work in a team-oriented, fast-paced environment.
• Basic computer skills (CRM systems, email handling, etc.).
• A positive, can-do attitude and a passion for helping people!

Ready to join us? Apply now and start your journey with a company that values your language skills and customer service expertise!

Additional Information

• Employment Type : Full Time
• Experience : years
• Vacancy : 1