Dutch Speaking Client Care Agent

BGA Recruitment; Umhlanga Rocks; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment agency in Umhlanga Rocks is seeking a candidate to provide inbound and outbound telephonic services to clients. Key responsibilities include managing calls, preparing reports, and ensuring customer satisfaction. The ideal candidate should have a matric qualification and 2-3 years of experience in a customer service role, along with fluency in Dutch and English.

Qualifications

• 2-3 years of experience in a customer service-oriented position.
• Experience in a contact centre is preferred.
• Ability to work shifts, including public holidays and weekends.

Responsibilities

• Provide inbound and outbound telephonic services to clients.
• Capture details received from calls accurately.
• Prepare and maintain reports and records.

Skills

Fluency in Dutch

Fluency in English

Customer service orientation

Confidentiality management

Education

Matric qualification

Job description

We are looking for someone who will be able to fulfill the following requirements:

To provide inbound and outbound telephonic services to internal and external clients based on the requirements of the specific projects to which the agent may be allocated.

Key Performance Areas:

Receipt and handling of inbound & outbound calls.

• Ensure that calls are answered promptly, handled efficiently, politely, and professionally.
• Pay careful attention to the information provided by the caller.
• Provide accurate information or instructions to the caller if required.
• Listen carefully to understand the call accurately.
• Accurately comprehend the information provided.
• Maintain the confidentiality of the information relating to the call.

Preparation of reports (as required) and accurate record-keeping.

• Accurately capture details received from calls.
• Produce professional and detailed reports.
• Ensure the accuracy and completeness of all tip-off reports.
• Evaluate the urgency and sensitivity of information received and demonstrate sound judgment in prioritizing and escalating matters.

Quality and risk management.

• Adhere to all controls implemented to protect confidentiality and the anonymity of whistleblowers.

General administration.

• Follow correct procedures.
• Provide assistance where required.

About You

You would need to have the following qualifications:

• A minimum of a matric qualification plus 2-3 years of experience in a customer service-oriented position is required.
• Any formal qualification will be an advantage.

You would need to have the following experience and technical competencies:

• 2-3 years of experience, preferably in a contact centre.
• Excellent command, i.e., 100% fluency in Dutch and English is essential.
• Fluency in any other foreign language (e.g., Arabic, French, Spanish, German) is an advantage.
• Fluency in any other South African official language would be preferred and advantageous.
• Ability to work shifts, including public holidays and weekends (project and call centre dependent).