Dutch Speaking Call Center Agent

MCI; Cape Town; On-site; ZAR 120,000 - 150,000; Full time

Job summary

A leading Business Process Outsourcing company in Cape Town is seeking dedicated Dutch-speaking agents to provide exceptional customer support. If you're passionate about delivering outstanding service and thrive in a fast-paced environment, this is an exciting opportunity. Ideal candidates should be fluent in Dutch and possess strong communication skills. Apply today and grow your career with a company that values your contributions and offers a supportive work environment.

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• Fluency in Dutch (spoken and written) is required.
• Proficiency in English to communicate effectively within the team.
• Previous experience in customer service or call centers is preferred.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer concerns.
• Maintain a high level of empathy and professionalism.
• Collaborate with team members to enhance customer satisfaction.

Skills

Fluency in Dutch

Proficiency in English

Strong communication skills

Customer-focused mindset

Education

Grade 12

Tools

Basic computer literacy

Familiarity with CRM systems

Job description

Overview

LOCATION: Cape Town, ZA

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you fluent in Dutch and passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where communication, empathy, and problem-solving are key? If so, we have an exciting opportunity for you!

We’re seeking dedicated Dutch-speaking agents to provide exceptional support to our clients. You’ll be part of a team that values excellence, collaboration, and professional growth representing some of the world’s most recognizable brands.

Working Hours: Monday to Saturday | 09:00 – 17:00 GMT

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Dutch and English.
• Provide accurate information and resolve customer concerns promptly and professionally.
• Maintain a high level of empathy and professionalism in all interactions.
• Follow company policies and procedures to ensure consistent service delivery.
• Document customer interactions accurately and escalate issues when necessary.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Meet performance targets including response time and customer satisfaction metrics.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and should possess the below qualities:

• Grade 12
• Fluency in Dutch (spoken and written) is required.
• Proficiency in English to communicate effectively within the team.
• Previous experience in customer service, call centers, or a related field is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and familiarity with CRM systems is a plus.
• A customer-focused mindset with a problem-solving attitude.

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for medical insurance, providing access to general practitioners, chronic medication, basic dental and optical care, and emergency services.
• Career Growth: Clear pathways for advancement across departments.
• Paid Training: Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment: Collaborative, team-oriented culture.
• Casual Dress Code: Relaxed dress policy.

Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Core offerings remain the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally move about the office to accomplish tasks and may lift up to 40 pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. For accommodations, contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. We will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate or tolerate harassment based on protected characteristics. We provide reasonable accommodations to qualified employees with protected disabilities as required by law.

About MCI (Parent Company)

MCI helps customers take on CX and DX challenges by delivering industry-leading solutions and driving optimal performance. MCI assists with BPO, staff augmentation, contact center services, and IT needs, including hosting and services.

In 2019, MCI was named by Inc. Magazine as Iowa’s Fastest Growing Company and listed among the Fastest Growing Privately Held Companies. MCI has multiple BPO facilities and serves 10,000+ employees with 150+ client partners across various brands.

Driving modernization through digitalization, MCI owns a diverse lineup of tech-enabled services for mid-market, Federal & enterprise partners.

Disclaimer

The purpose of this job description is to provide a general overview. It is not an all-inclusive list of duties, responsibilities, or qualifications, and duties may be added or changed at management’s discretion. This description is not a contract of employment, and either party may terminate employment at any time.