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Dutch and English Speaking Customer Service Agent

1840 & Company

Johannesburg

Remote

ZAR 50,000 - 200,000

Full time

3 days ago
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Job summary

A leading company is seeking a proactive and reliable Customer Service Representative to join their team remotely in South Africa. The ideal candidate must be fluent in both Dutch and English, with strong communication skills, to handle customer inquiries effectively across multiple channels. This role offers a flexible working environment, focusing on providing outstanding customer service and resolving issues efficiently.

Qualifications

  • Fluency in both Dutch and English (spoken and written).
  • Strong communication and problem-solving skills.
  • Previous customer service experience preferred.

Responsibilities

  • Respond to customer inquiries in a timely and professional manner.
  • Troubleshoot and resolve product or service issues.
  • Accurately document interactions and follow up when needed.

Skills

Fluency in Dutch
Fluency in English
Strong communication
Problem-solving skills

Job description

We are looking for a proactive and reliable remote Customer Service Representative to join our team in South Africa. The ideal candidate is fluent in Dutch and English and will be responsible for handling customer inquiries via phone, email, and chat, resolving issues efficiently, and providing an excellent customer experience.

Responsibilities:
  1. Respond to customer inquiries in a timely and professional manner.
  2. Troubleshoot and resolve product or service issues.
  3. Accurately document interactions and follow up when needed.
  4. Collaborate with internal teams to ensure customer satisfaction.
Requirements:
  • Fluency in both Dutch and English (spoken and written).
  • Strong communication and problem-solving skills.
  • Previous customer service experience preferred.
  • Ability to work independently and manage time effectively.
  • Please prepare a short video recording (about 1 minute) in both English and Dutch, introducing yourself and explaining why you believe you are a good fit for this role, as this will be requested during your initial interview.
$5.50 - $6.50 an hour
About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging skill or resource gaps with our vetted talent pool. We foster an environment where exceptional individuals can achieve work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

Headquartered in Overland Park, KS, USA, with service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina, we invite you to explore our opportunities and consider joining our global freelance network. Visit www.1840andco.com to learn more. For career opportunities, please visit our jobs portal at jobs.1840andco.com.

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