DTS Technician

iMasFinance Co-operative (Ltd); Gauteng; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to ensure all IT equipment is functioning optimally. This role involves troubleshooting incidents, managing hardware and software projects, and maintaining workstations to best practices. You will play a crucial role in providing solutions and escalations to third-level support, while also engaging with management for feedback and reporting. If you possess strong problem-solving skills and a solid understanding of IT infrastructure, this opportunity could be your next career move in a dynamic and supportive environment.

Qualifications

• Grade 12 and relevant IT certifications required.
• 1-2 years of applicable experience in IT support.

Responsibilities

• Troubleshoot and resolve incidents within SLA.
• Manage hardware and software projects according to business requirements.

Skills

Problem-solving skills

Analytical skills

Project management skills

Customer relations skills

Education

Grade 12

A+ Certification

MCP Certification

ITIL knowledge

N+ qualification

MCSE

Job description

Job Purpose:

To complete ISIS calls within the SLA and maintain all iMas workstations according to best practices, ensuring that all IT equipment is in working order.

Job Outputs:

• Troubleshooting, providing solutions, and completing incidents within SLA.
• Escalating incidents to third-level support.
• Providing management feedback and reporting upon request.
• Planning and rolling out new sites.
• Managing hardware and software projects according to business requirements and SLA.
• Setting up workstations, creating images, and performing maintenance.

Qualifications:

• Grade 12
• Certificates: A+, MCP, ITIL knowledge, N+ qualification, MCSE

Experience:

• Minimum of 1-2 years of applicable experience.

Knowledge and Skills:

Understanding of IT Infrastructure (LAN, WAN, Servers, Desktops, Security, Telecoms, Microsoft, UNIX). Current knowledge of Desktop Operating Systems and MS Shrinkwrap Applications. Strong problem-solving and analytical skills. Technological acumen. Project management skills with the ability to work in project teams. Excellent customer relations skills.