Donor Recruiter

South African National Blood Service; Pretoria; On-site; ZAR 280,875; Full time

Job summary

A national health service provider is seeking a Donor Recruiter to educate and recruit blood donors, ensuring targets are met. Responsibilities include assisting with blood drive functions and managing donor queries. Candidates should have a Grade 12 certificate, a marketing/public relations certificate, and a valid Code B driving license. This is a permanent role based in Pretoria, offering competitive remuneration.

Qualifications

• Must possess a valid Code B Manual driving license.
• Minimum 6 months experience in marketing or public relations.

Responsibilities

• Recruit and educate blood donors to meet collection targets.
• Assist in arranging donor marketing functions.
• Participate in donor recruitment pilot studies.

Skills

Communication skills

Customer service

Marketing skills

Education

Grade 12

Marketing/Public Relations Certificate

Tools

MS Office

Job description

Job category: Media, Advertising, PR, Publishing and Marketing

Contract: Permanent

Business Unit: Donor Collections

Remuneration: R 280,875.00

EE position: No

Introduction

An opportunity has become available for a Donor Recruiter. The incumbent will be responsible to recruit and educate all donors ensuring targets are met, to maintain a sustainable and safe blood supply.

KPA 1 Customer Stakeholder

• 1.1 Participates in donor recruitment pilot studies which may be run at specific blood drives.
• 1.2 Attends to donor queries and complaints, and reports follow up required to Donor Relations Practitioner.
• 1.3 Provides feedback to the Donor Relations Practitioner and Donor Educator related to educational needs i.e. talks required etc.
• 1.4 Assists with arranging donor marketing functions such as media launches, donor awards and controller functions.

KPA 2 Internal Processes

• 2.1 Delivers advertising material i.e. flyers, posters, banners and boards prior to the blood drive when required.
• 2.2 Makes contact with the blood drive controller / peer promoters and confirms that all arrangements are in order.
• 2.3 Arranges a more suitable venue in conjunction with the clinic supervisor if venue provided on the day is not suitable and includes information on the recruiter’s report form.
• 2.4 Displays advertising material and directional arrows to enhance visibility of the blood drive.
• 2.5 Recruits and educates blood donors to ensure collection targets are met.
• 2.6 Highlights risk behaviour posters to donors to ensure safe, quality blood supply.
• 2.7 Receives and welcomes blood donors on their arrival at the blood drive in a friendly and professional manner.
• 2.8 Puts donors at ease to ensure they have a good donation experience.
• 2.9 Issues donor information pamphlets and ensures that donors understand the need to read and comprehend the information.
• 2.10 Monitors the flow of the blood drive with guidance from clinic supervisor to reduce the waiting time.
• 2.11 Offers refreshments to donors as required and deals with customer service questions.
• 2.12 Refers all medical questions to the Clinic Supervisor.
• 2.13 Assists with setting up and packing up of the blood drive, and ensures venue is left in good order.
• 2.14 Promotes all campaigns to donors and provides feedback to the Donor Relations Practitioner.
• 2.15 Assists in arranging branch promotions, shows and exhibitions.

KPA 3 Learning and Growth

• 3.1 Submits weekly donor recruitment report to the Donor Relations Practitioner, and makes recommendations to improve performance of the blood drive.
• 3.2 Updates personnel file regularly and ensures all relevant SOPs are read and understood, and competencies done where required.
• 3.3 Attends required meetings and appropriate training sessions to remain informed of current fieldrelated developments and promote knowledge sharing.

Education

Grade 12
Marketing/Public Relations Certificate (Minimum 6 months).
Driving Licence – Code B Manual.

Experience and knowledge requirements

N/A

Other (knowledge and skills), e.g. understanding of relevant legislation; knowledge of relevant company procedures

Computer literacy: MS Office