Donor Recruiter

South African National Blood Service; Noord-Kaap; On-site; ZAR 252,787 - 308,962; Full time

Job summary

A national health organization seeks a Donor Recruiter to enhance blood donation events. Responsibilities include recruiting donors, managing donor experiences, delivering advertising materials, and maintaining a safe blood supply. Ideal candidates should possess a Grade 12 education, a Marketing/Public Relations Certificate, and relevant customer service skills. A driving license is required for this role.

Qualifications

• Minimum 6 months experience in marketing/public relations.
• Must have a valid driving license.

Responsibilities

• Participates in donor recruitment pilot studies.
• Attends to donor queries and complaints.
• Delivers advertising material prior to blood drives.
• Recruits and educates blood donors.
• Submits weekly donor recruitment report.

Skills

Customer service

Communication

Advertising material delivery

Event organization

Computer literacy

Education

Grade 12

Marketing/Public Relations Certificate

Driving Licence – Code B Manual

Tools

MS Office

Job description

Job category: Media, Advertising, PR, Publishing and Marketing

Contract: Permanent

Business Unit: Kimberley Marketing

Remuneration: R 280,875.00

EE position: No

Introduction

An opportunity has become available for a Donor Recruiter. The incumbent will be responsible to recruit and educate all donors ensuring targets are met, to maintain a sustainable and safe blood supply.

Responsibilities

• KPA 1 Customer Stakeholder
  • 1.1 Participates in donor recruitment pilot studies which may be run at specific blood drives.
  • 1.2 Attends to donor queries and complaints, and reports follow up required to Donor Relations Practitioner.
  • 1.3 Provides feedback to the Donor Relations Practitioner and Donor Educator related to educational needs i.e. talks required etc.
  • 1.4 Assists with arranging donor marketing functions such as media launches, donor awards and controller functions.
• KPA 2 Internal Processes
  • 2.1 Delivers advertising material i.e. flyers, posters, banners and boards prior to the blood drive when required.
  • 2.2 Makes contact with the blood drive controller / peer promoters and confirms that all arrangements are in order.
  • 2.3 Arranges a more suitable venue in conjunction with the clinic supervisor if venue provided on the day is not suitable and includes information on the recruiter’s report form.
  • 2.4 Displays advertising material and directional arrows to enhance visibility of the blood drive
  • 2.5 Recruits and educates blood donors to ensure collection targets are met.
  • 2.6 Highlights risk behaviour posters to donors to ensure safe, quality blood supply.
  • 2.7 Receives and welcomes blood donors on their arrival at the blood drive in a friendly and professional manner.
  • 2.8 Puts donors at ease to ensure they have a good donation experience.
  • 2.9 Issues donor information pamphlets and ensures that donors understand the need to read and comprehend the information.
  • 2.10 Monitors the flow of the blood drive with guidance from clinic supervisor to reduce the waiting time
  • 2.11 Offers refreshments to donors as required and deals with customer service questions.
  • 2.12 Refers all medical questions to the Clinic Supervisor.
  • 2.13 Assists with setting up and packing up of the blood drive, and ensures venue is left in good order.
  • 2.14 Promotes all campaigns to donors and provides feedback to the Donor Relations Practitioner.
  • 2.15 Assists in arranging branch promotions, shows and exhibitions.
• KPA 3 Learning and Growth
  • 3.1 Submits weekly donor recruitment report to the Donor Relations Practitioner, and makes recommendations to improve performance of the blood drive
  • 3.2 Updates personnel file regularly and ensures all relevant SOPs are read and understood, and competencies done where required
  • 3.3 Attends required meetings and appropriate training sessions to remain informed of current fieldrelated developments and promote knowledge sharing.

Education

Education
Grade 12
Marketing/Public Relations Certificate (Minimum 6 months).
Driving Licence – Code B Manual.

Experience and knowledge requirements
N/A

Other (knowledge and skills)

Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures
Computer literacy: MS Office