Donor Recruiter

Job category : Media, Advertising, PR, Publishing and Marketing

Contract : Permanent

Business Unit : Boksburg Marketing

Remuneration : R ,.00

EE position : No

Introduction
An opportunity has become available for a Donor Recruiter.

The incumbent will be responsible for recruiting and educating all donors, ensuring targets are met to maintain a sustainable and safe blood supply.

Key Performance Areas (KPAs)

1. Customer Stakeholder
   Participates in donor recruitment pilot studies which may be run at specific blood drives.
   Attends to donor queries and complaints, and reports follow-up required to Donor Relations Practitioner.
   Provides feedback to the Donor Relations Practitioner and Donor Educator related to educational needs.
2. Internal Processes
   Delivers advertising material i.e., flyers, posters, banners, and boards prior to the blood drive when required.
   Makes contact with the blood drive controller/peer promoters and confirms that all arrangements are in order.
   Arranges a more suitable venue in conjunction with the clinic supervisor if the venue provided on the day is not suitable.
   Displays advertising material and directional arrows to enhance visibility of the blood drive.
   Recruits and educates blood donors to ensure collection targets are met.
   Highlights risk behaviour posters to donors to ensure safe, quality blood supply.
   Receives and welcomes blood donors on their arrival at the blood drive in a friendly and professional manner.
   Puts donors at ease to ensure they have a good donation experience.
   Issues donor information pamphlets and ensures that donors understand the need to read and comprehend the information.
   Monitors the flow of the blood drive with guidance from the clinic supervisor to reduce waiting time.
   Offers refreshments to donors as required and deals with customer service questions.
   Refers all medical questions to the Clinic Supervisor.
   Assists with setting up and packing up of the blood drive, and ensures the venue is left in good order.
   Promotes all campaigns to donors and provides feedback to the Donor Relations Practitioner.
   Assists in arranging branch promotions, shows, and exhibitions.
3. Learning and Growth
   Submits weekly donor recruitment report to the Donor Relations Practitioner, and makes recommendations to improve performance of the blood drive.
   Updates personnel file regularly and ensures all relevant SOPs are read and understood, and competencies done where required.
   Attends required meetings and appropriate training sessions to remain informed of current field-related developments and promote knowledge sharing.

Education

Grade 12

Marketing / Public Relations Certificate (Minimum 6 months).

Driving Licence – Code B Manual.

Experience and Knowledge Requirements

N/A

Other (Knowledge and Skills)

Computer literacy: MS Office