Donor Care Officer

South African National Blood Service; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading health organization in South Africa seeks a Registered Professional Nurse responsible for collecting safe blood and managing donor services. The role entails interacting with donors, ensuring quality collection processes, and supporting team learning. Candidates should possess relevant nursing qualifications and license, along with substantial experience in the field.

Qualifications

• Registered Professional Nursing experience (at least 2 years) required.
• Code B or EB Manual driver's license needed.

Responsibilities

• Collecting blood and managing donor interaction.
• Maintaining equipment and managing costs per collection unit.
• Preparing blood packs and conducting physical assessments.

Skills

Nursing

Patient Care

First Aid/CPR

Customer Service

Education

Diploma / Degree in General Nursing Sciences

Job description

Job category : Health, Fitness, Medical and Optometry
Contract : Permanent
Remuneration : R ,.00
EE position : Yes

Introduction

The position involves collecting quality, safe blood and blood products according to specific targets set per blood drive (fixed or mobile).

Responsibilities

1. Blood Collection and Equipment Management

• Manage cost per unit for whole blood and specialised collections within targets by determining, packing, and loading consumables.
• Maintain and validate equipment, ensuring timely repairs.
• Report consumable usage changes and stock discrepancies to the Clinic Supervisor.

Stakeholder Relations and Donor Interaction

• Manage relations at blood drives and donor centres.
• Greet donors, assist with registration, and guide them through the process.
• Ensure donors read informational materials before assessment.
• Assist with completing donor forms and address queries.
• Report complaints and ensure customer needs are understood and addressed.
• Coach team on customer service, discussing root causes of feedback.

Internal Processes

• Collect blood units to meet targets.
• Assist with setting up blood drives and packing vehicles.
• Complete donor documentation and conduct physical checks as per SOP.
• Identify and register donors, ensuring forms are complete.
• Recruit and schedule donors to meet targets.
• Conduct physical assessments and document findings.
• Report irregularities immediately.
• Conduct confidential risk behaviour interviews and educate donors on high-risk behaviours.
• Prepare blood packs, perform phlebotomy, and care for donors during donation.
• Handle emergencies with First Aid/CPR as needed.
• Complete post-donation documentation and provide aftercare and advice.

Learning and Growth

• Perform Clinic Supervisor duties as required.
• Participate in staff meetings and training needs analysis.
• Manage staff competency and CPD activities.

Governance

• Maintain staff and equipment files.
• Ensure policies and procedures are followed, including SHEQ and waste management.

Qualifications and Experience

• Diploma / Degree in General Nursing Sciences.
• Code B or EB Manual driver's license.
• At least 2 years of Registered Professional Nursing experience.

Knowledge and Skills

• Understanding of relevant legislation and company policies.
• Knowledge of SANBS policies and blood transfusion standards in South Africa.