Domestic Appliances Technician

The Focus Group; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading appliance repair company in Cape Town is seeking a Domestic Home/Commercial Appliance Field Repair Technician. The candidate will troubleshoot and repair various appliances, ensuring excellent customer service. A Matric Certificate and a valid driver’s license are mandatory. The position includes benefits such as a company vehicle and medical aid. Competitive salary is negotiable based on experience.

Benefits

Company cell phone

Company vehicle

Annual performance bonus

Medical aid

Pension fund

Free life insurance

Annual leave

Qualifications

• Minimum of 4 years working experience in a similar environment.
• Valid driver’s license is required.
• Experience with home/commercial appliances is an advantage.

Responsibilities

• Troubleshoot and repair washers, dryers, and other appliances.
• Educate customers on the correct use of appliances.
• Document job details and manage spare parts inventory.

Skills

Appliance Repair

Troubleshooting

Customer Service

Excellent Communication Skills

Education

Matric Certificate

Tools

Driver’s License

Job description

Overview

JOB TITLE: Domestic Home/Commercial Appliance Field Repair Technician (Cape Town office)

General Summary: We are looking for an appliance repair technician to repair and/or service domestic home appliances distributed by our household division and commercial laundry equipment distributed by the company.

Responsibilities

• Troubleshoot and repair washers, dryers, and ironers in the field and at the customer’s homes.
• Operate fault finding on appliances and educate customers on correct use.
• Dismantle and reassemble appliances to make a fault diagnosis.
• Diagnose, report, and prepare an estimate/quotation for faults found.
• Repair or replace any defective components found in appliances.
• Keep records of times, complete a job sheet, and control spare parts inventory.
• Provide good customer service and maintain a clean driver’s license record.

Reporting

• Reports directly to the Branch Manager.

Qualifications and Experience

• Minimum of 4 years working experience in a similar environment.
• Matric Certificate.
• Demonstrated ability to be a keen learner with a “make it happen attitude.”
• Fast learner and able to work both independently and within a team environment.
• Good verbal and written communication skills.
• Valid driver’s license.
• A relative trade test certificate will be an added advantage.
• Experience on HOME/COMMERCIAL APPLIANCES/PRODUCTS will be an added advantage.

Hours of Work and Salary Package

• Working hours 8h00 to 16h30, Monday to Friday (45 hours a week). Overtime may be required from time to time.
• Salary – negotiable within accordance to experience and qualifications.
• Company cell phone with deductions for personal calls.
• Company vehicle provided for travelling from home to work with limited private use (VW Caddy or similar).
• Annual performance bonus – similar to a 13th cheque but performance based.
• Medical aid on 50/50 basis – Discovery classic saver plan and voluntary.
• Pension fund 50/50.
• Free life insurance.
• 15 days annual leave – 20 days after year 4.