Dms Consultant - Support

Compatible Automotive; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

At Compatible Automotive, join the DMS team as an implementation consultant and play a vital role in deploying software solutions while ensuring customer satisfaction. Your responsibilities include handling support tickets, addressing customer inquiries, and contributing positively to team performance. This position offers opportunities to enhance your skills in a dynamic automotive environment in Johannesburg.

Qualifications

• Knowledge of the Motor Industry beneficial.
• High level of attention to detail.
• Excellent Telephonic skills and etiquette.

Responsibilities

• Answer incoming calls and emails promptly and professionally.
• Handle customer complaints with empathy and professionalism.
• Collaborate with team members to resolve complex issues.

Skills

Knowledge of the Motor Industry

Attention to detail

Team player

Telephonic skills

Job description

At Compatible Automotive, we are driving change in the automotive industry in Sub Saharan Africa, and we are looking for an individual who can demonstrate proactiveness and initiative within our DMS teams and customers.

We are seeking a dedicated and enthusiastic DMS consultant to join our implementation team.

Job Description

The main purpose of an implementation consultant is to facilitate the successful deployment and adoption of software solutions or systems in the dealership.

You will work within the DMS Team to ensure support tickets are handled in accordance with the SOP.

Skills

• Knowledge of the Motor Industry beneficial
• High level of attention to detail
• Team player
• Excellent Telephonic skills and etiquette

Duties and Responsibilities

DMS Support and Implementation

• Answer incoming calls and emails promptly and professionally, addressing customer inquiries, concerns, and requests.
• Provide accurate and relevant information about our products/services and assist customers in making informed decisions.
• Handle customer complaints with empathy and professionalism, aiming to find swift and satisfactory solutions.
• Input and update customer information accurately in the database.
• Follow guidelines to ensure consistent and effective customer interactions.
• Collaborate with team members and supervisors to resolve complex issues and escalate matters when necessary.
• Meet or exceed individual and team performance targets.
• Stay up-to-date with company products, services, and policies to provide accurate information to customers.
• Continuously improve your product knowledge and customer service skills through training and professional development opportunities.
• Maintain quality responses and positive relationships with colleagues.
• Travel when required by the business.

Location : Woodmead, Johannesburg

Department : DMS

Position Reports To : Support and Migration Lead

How to Apply

If you are passionate about digital marketing and possess the skills and experience to excel in this role, we'd love to hear from you!

Please submit your resume and cover letter outlining your qualifications to J Ljbffr.

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