DMC Retail Travel Specialist

Wild Dreams Hospitality; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading safari and travel company in Gauteng seeks a dedicated professional with inbound tour operating experience. Responsibilities include providing exceptional service to agents and guests while crafting unique travel experiences. Candidates should possess proficiency in tour booking systems, strong geographical knowledge of Africa, and a commitment to personal growth. This is a live-out position.

Qualifications

• 3-5+ years of inbound tour operating experience.
• Ability to analyze data for decision-making.
• Strong communication skills and commitment to growth.

Skills

Service delivery

Tour operating experience

Proficiency in booking systems

Knowledge of geography

Data analysis

Business acumen

Problem solving

Guest satisfaction

Communication skills

Time management

Tools

MS Office

WETU

Job description

Join an industry leader in safari and travel, where passion and dedication drive exceptional guest experiences and a strong commitment to sustainability. This is your chance to work with one of the best companies and make a meaningful impact on communities and the environment. Join a team where every role matters and contribute to shaping a brighter future in this remarkable field.

Candidate Requirements :

• Strong service delivery to agents and guests
• 3-5+ years of inbound tour operating experience
• Proficiency in Tourplan or similar booking systems
• Extensive knowledge of South, Southern, or East Africas geography, logistics, and products
• Eagerness and ability to learn and grow professionally
• Familiarity with travel industry channels
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and WETU
• Ability to analyze data for decision-making (both quantitative and qualitative)
• Understanding of various markets
• Strong business acumen and ability to make commercial decisions
• Knowledge of sales processes and methodologies
• Creative problem-solving and experience in crafting unique travel experiences
• Focused on guest and client satisfaction
• Excellent communication skills and commitment to personal growth
• Strong time management, teamwork, and conflict resolution abilities
• Attention to detail and strong organizational skills

This is a live out position