District Manager Sales & After Sales- North Region

Toyota South Africa Motors; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading automotive manufacturer is seeking a candidate for a Dealer Operations role in Johannesburg. Responsibilities include managing dealership operations, optimizing customer experience, and implementing operational guidelines. The ideal candidate holds an NQF Level 6 qualification in Marketing or equivalent, possesses strong communication skills, and has experience in the automotive business. Join this dynamic team focused on delivering excellence in dealer management and customer satisfaction.

Qualifications

• Experience / exposure in marketing, sales and dealer business environment.
• Good verbal and writing skills.
• Product and general automotive business knowledge.

Responsibilities

• Physical visitations / engagement with dealerships on a regular / needs basis.
• Management of dealer market share in line with TSAM’s share objectives.
• Implementation and maintenance of operational guidelines at dealer level.

Skills

Excellent communication and negotiation skills

PC Literacy (MS Office package - advanced)

Customer Handling Skills

Education

NQF Level 6 - qualification in Marketing or equivalent

Tools

SAP

e-Toyota

Job description

A vacancy exists in the Dealer Operations Department, which forms part of the Sales & Dealer Network Division and is based in Johannesburg. This position reports to the Regional Sales and After Sales Managers in the North Region.

KEY PERFORMANCE AREAS

• Physical visitations / engagement with dealerships on a regular / needs basis
• Adherence to all franchise standards at dealer level
• Optimise Customer Experience at dealer level
• Profitable dealership management
• Implementation and maintenance of operational guidelines at dealer level
• Implementation and maintenance of minimum environmental standards at dealer level
• Management of all departmental targets, New / Used / Parts / Service CPUS
• Management of dealer market share in line with TSAM’s share objectives
• Management of Toyota Development Programs.

QUALIFICATIONS AND EXPERIENCE REQUIRED

• NQF Level 6 - (360 credits) qualification in Marketing or equivalent
• Experience / exposure in marketing, sales and dealer business environment
• PC Literacy (MS Office package - advanced, SAP, e-Toyota)
• Excellent communication and negotiation skills (Verbal and written)
• Good verbal and writing skills
• Basic Financial Skills
• Customer Handling Skills
• Product and general automotive business knowledge
• Automotive Technical background would be an advantage.

COMPETENCIES

• Accurate Information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid to long term plansCreation of innovation vision
• Establishing framework and systems for organisational review
• Feedback of evaluation and long-term development of others
• Strategic review of work methods
• Negotiation and good communication
• Relationship building

THIS APPOINTMENT WILL MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY .