Distribution Supervisor - SAB Mthatha / Umtata Depo

The South African Breweries; Mthatha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Distribution Supervisor to oversee delivery productivity and quality management in Mthatha. In this dynamic role, you will coach teams, manage customer service standards, and ensure adherence to operational procedures. This position is ideal for someone with a strong background in supply chain logistics and a passion for optimizing processes. Join a vibrant team committed to excellence and make a significant impact in the FMCG sector. If you are ready to take on new challenges and drive improvements in delivery operations, this opportunity is perfect for you.

Qualifications

• 2 years’ experience in a customer service role within an FMCG Supply Chain.
• Strong understanding of quality management processes.

Responsibilities

• Manage delivery productivity and ensure adherence to SOPs.
• Oversee quality management in the Route Delivery Execution Process.
• Optimize capacity occupation and manage refusals effectively.

Skills

Customer Service Skills

Coaching Skills

Quality Management

Communication Skills

Education

Relevant 3-year tertiary degree / diploma in Supply Chain or Logistics

Job description

Job title : Distribution Supervisor - SAB Mthatha / Umtata Depo

Job Location : Eastern Cape, Mthatha

Deadline : May 11, 2025

Key Roles and Responsibilities :

Delivery Productivity Management

• In trade coaching with errant offenders on MBFU, refusals and OODD
• Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes
• Master Data verified for accuracy
• Carry out in-trade Owner Driver standard verification
• Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary

Quality Management

• Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it
• Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented
• Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues

Capacity Occupation and Refusal Management

• Establish SLA with 2DCP on Capacity Occupation daily optimization
• Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
• Ensure return policies are in place and they cover all items and they are adhered to and updated.
• Support Service Social Systems
• Establish routines to with CXC to track performance
• Create an environment that allows for cross functional learning and integration

Minimum Requirements :

• Relevant 3-year tertiary degree / diploma, preferably in Supply Chain and or Logistics
• 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics