DISTRIBUTION SUPERVISOR

The South African Breweries; Mahikeng; Sur place; ZAR 360 000 - 480 000; Plein temps

Résumé du poste

The South African Breweries is seeking a Delivery Productivity Manager in Mahikeng to drive service levels and optimize delivery modes within our FMCG logistics network. You will work with cross-functional teams to ensure high-quality delivery execution and customer satisfaction.

With a 3-year degree and at least 2 years in customer service within FMCG logistics, you will lead process improvements, data accuracy, and performance KPIs while following SOPs and safety standards.

Qualifications

• Relevant 3-year tertiary degree/diploma, preferable in Supply Chain and/or Logistics.
• 2 years’ experience in a customer service role within an FMCG Supply Chain and/or Logistics.
• Valid Code 08 Driver’s License.

Responsabilités

• Drive a consistent service level through superior POC execution of the Delivery Process.
• Identify opportunities to pursue cheaper delivery modes and optimize mode mix.
• Verify Master Data accuracy.
• Conduct in-trade owner-driver standard verifications.
• Ensure SOPs and working guidelines are followed on visits (min 4 days/week).
• Define and maintain quality in the Route Delivery Execution Process.
• Ensure the customer complaint process is understood, tracked, and improved.
• Train driver base to identify quality issues and proper handling.
• Establish SLA with 2DCP for capacity occupation daily optimization.
• Set up channels for tracking refusals and update return policies.
• Foster cross-functional learning and integration.

Connaissances

Microsoft Office

SAP experience

Customer service principles

Reliability

Interpersonal skills

Communication skills

Self-management

Planning skills

Achievement orientation

Formation

Relevant 3-year tertiary degree/diploma in Supply Chain or Logistics

Description du poste

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

Job Description

The key purpose of this role to is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities.

Key Roles and Responsibilities:

Delivery Productivity Management

• In trade coaching with errant offenders on MBFU, refusals and OODD
• Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes
• Master Data verified for accuracy
• Carry out in-trade Owner Driver standard verification
• Adherence to market visit plan within trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary

Quality Management

• Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it
• Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented
• Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues Capacity Occupation and Refusal Management
• Establish SLA with 2DCP on Capacity Occupation daily optimization
• Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
• Ensure return policies are in place, and they cover all items and they are adhered to and updated. Support Service Social Systems
• Establish routines to with CXC to track performance
• Create an environment that allows for cross functional learning and integration

Key Attributes and Competencies:

• Proficiency in Microsoft Office
• SAP experience will be preferred
• Knowledge of customer service principles
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation

Minimum Requirements:

• Relevant 3-year tertiary degree/diploma, preferable in Supply Chain
• and or Logistics
• 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
• Valid Code 08 Driver’s License

Additional Information:

• Band: VIII

SAB/AB InBev is an equal opportunity employer, and all appointments will be made in line with SAB/AB InBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for shortlisting.