Dispensary Manager - Hillfox

Dis-Chem Pharmacies Limited; Roodepoort; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies is seeking a Dispensary Manager for our Hillfox store in Roodepoort. You will manage and supervise the dispensary, including self-medication areas and staff, and ensure pharmaceutical care is provided and patients' needs are met.

The role requires BPharm or equivalent, SAPC registration, and the ability to work retail hours. You will lead dispensing activities, maintain stock, and ensure compliance with Good Pharmacy Practice.

Qualifications

• Grade 12 / Matric is required.
• BPharm or equivalent qualification is required.
• Registered with the SAPC before appointment.

Responsibilities

• Ensure dispensary and self-medication areas are adequately staffed.
• Ensure Good Pharmacy Practice rules are adhered to by staff.
• Ensure stock is not expired/short-dated and is disposed of correctly.
• Maintain stock levels and manage negative stock daily.
• Oversee dispensing accuracy, patient counselling, and drug interactions.
• Prepare for stocktakes and maintain inventory control.
• Ensure SAPC registration and fees are up to date.

Skills

Supervisory experience

English + 2nd language

Staff training

Communication skills

MS Office

Numerical skills

Problem-solving

Team leadership

Time management

Customer service

Education

BPharm or equivalent

Grade 12 / Matric

Tools

Unisolv

SAP

MS Office

Job description

Dis-Chem Pharmacies require the services of a Dispensary Manager for their new store in Hillfox, Manage and supervise the dispensary, including self-medication and staff. Ensure the provision of pharmaceutical care by taking responsibility for the patients’ related needs, and being accountable for meeting these needs

Requirements

Essential

• Grade 12 / Matric
• BPharm / equivalent qualification
• Registered with the South African Pharmacy Council (SAPC)
• Registered tutor
• Unisolv experience
• Experience in supervising staff
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language and a second language
• Willing and able to work retail hours

Advantageous

• Previous management experience of at least 7 staff
• Relevant retail/ FMCG experience
• Third additional language
• SAP experience
• E-scripting experience

Duties and Responsibilities

• Ensure dispensary and self-medication areas are adequately staffed, and that staff work within their scope of practice
• Ensure Good Pharmacy Practice rules regulations are adhered to by staff
• Ensure no expired/short-dated stock is held
• Ensure expired stock is regularly disposed of and kept separate to usable stock
• Ensure negative stock is investigated and managed daily
• Prepare for stocktake in advance
• Follow stock ordering process to reach maximum purchasing compliance
• Maintain stock levels
• Ensure Schedule 6 medication is locked away, and that the register is maintained and balanced quarterly
• Ensure SAPC registration and annual registration fees are kept up to date
• Accurately interpret scripts and act in a professional and responsible manner, and within the legal requirements in accordance with the SAPC
• Capture script details accurately and verify patients’ details on the system
• Ensure accurate picking/packing/labeling and checking of medication and be aware of common dosages as well as important drug interactions
• Provide accurate instructions to patients regarding the correct use of medicine supplied
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
• Explain all medical aid costs to patients
• Process all paperwork for accurate submission of claims to medical aids
• Ensure authorisation of chronic, HIV and AIDS, and oncology medication
• Maintain customer profiles on the system
• Merge profiles locally, and UCS should be notified to merge profiles centrally
• Take note of any messages on the customer profile, and take suitable action
• Ensure Dispensary Admin Assistant is trained and in control of the bulk of the dispensary admin

Competencies

Essential

• English and second language – Read, write and speak
• Good communication skills, listening
• Basic dosing and important drug interaction
• Customer service/focus
• Supervisor experience, and able to lead by example
• Ability to train other staff members
• Conflict management
• Strong attention to detail
• Sound numerical skills
• Problem-solving
• Team player
• Trustworthy and honest
• Time management
• Able to deal with pressure
• Computer literate – MS Office

Advantageous

• Knowledge of Retail/ FMCG operations
• 3rd Additional Language
• Knowledge of or experience in Unisolv, SAP and E-Scripting
• Drug and family planning, and complementary medicine

Special conditions of employment

• Registered with the South African Pharmacy Council
• Willing and able to work retail hours
• Controlled room temperature, security, limited space, health and safety, risk stock
• Physically fit and able to stand for long periods
• Valid driver’s license and own reliable transport
• South African citizen
• Clear credit and criminal records

Remuneration and benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.