Dispatch Supervisor 13000

The objective of a Test Analyst for the Caseware Division is to achieve ongoing financial success for the business through efficient product delivery and utilization.

The incumbent is responsible for partnering with key internal stakeholders for the planning, development and execution of quality assurance and application testing to enhance customer value.

Testing and Quality Assurance:

1. Execute and evaluate manual or automated test cases and report test results.
2. Contribute to the development and testing of User Stories.
3. Analyse test requirements from specifications, map test case requirements and design test coverage plans.
4. Validate User Stories by ensuring that they have appropriate Test plans, and adhere to the Testing Standards.
5. Facilitate test plan/case reviews with cross-functional team members and ensure test plans are approved by a fellow Test Analyst before executing on the Test Plan.
6. Identify any potential quality issues per defined process and escalate potential quality issues.

Project Delivery:

1. Drive successful execution of sprint objectives by coordinating with all stakeholders across the release value-chain (Product Development, Product Owner(s), Product Manager(s), Content Providers and Third Parties).
2. Participate in key activities that complement success in every Program Increment.
3. Drive efficiency in delivery by resolving challenges that may impact successful delivery.
4. Partner with Scrum Master(s), Product Owner(s), and fellow team members to identify potential risks.

Collaboration and Stakeholder Management:

Maintain effective communication with relevant teams (Product, Support, Training, and Consulting, etc.) to identify and act on real-time customer insight to inform compelling customer experience interventions. Support go-to-market execution by collaborating closely with the Product Owner(s) and fellow development teams in optimizing user experiences, solving customer issues, and partnering closely with customer success and client-facing functions. Establish a trusted relationship to help drive continued value of products and service.

Data Analysis:

Understand client feedback to deliver additional product line features and capabilities that address client issues. Optimize existing metrics and define new areas of measurement to improve velocity, cycle time, product experiences, and performance.

Minimum Requirements:

1. Completed BSc Computer Science / Information Systems or BCom related degree.
2. Completed SAICA articles; CTA is not a requirement.
3. At least 3-5 years' experience in software testing/development-related roles and/or Caseware Working Papers experience.
4. Experience using automation software.
5. Experience using ticketing systems such as JIRA.
6. Completed ISTQB Foundation or Agile qualification or similar is an advantage.

Essential Skills:

1. Caseware Working Papers software knowledge.
2. Accounting.
3. Test Planning.
4. Testing Tools.
5. Testing Procedures.
6. Testing Standards.
7. Analytical skills.
8. Computer literacy skills.
9. Facilitation skills.
10. Quality management software skills.
11. Business processes skills.
12. Defect management skills.
13. Manual testing skills.
14. Automated testing skills.
15. Detail-oriented analytical thinker.
16. Effective communicator at all levels; creative approach in solving technical problems, whilst translating technical requirements into test plans.
17. Strong sense of prioritization, focusing on deliverables.
18. The ability to effectively deliver on deadlines and to be self-motivated.
19. Abstract thinker – the ability not to conform to the norm and take a non-conventional approach in uncovering software defects.
20. An unreserved commitment to quality and elimination of mistakes and errors through attention to detail.
21. Reliability and resiliency – being adaptive to a changing environment with unique challenges.
22. The ability to collaborate effectively with others.
23. Adding value by promoting innovation and leveraging new ideas.