Dispatch Manager

We are looking for an experienced Dispatch Manager for an FMCG company based in Centurion within the frozen food industry.

The Dispatch Manager oversees the scheduling and safe dispatch of all online and retail orders.

The candidate uses their expert knowledge of logistics, scheduling, and transportation regulations to ensure efficient and compliant operations.

POSITION INFO

Requirements:

1. Matric
2. 5-10 years Management experience
3. Transport / Logistics experience 3-6 years
4. Qualification would be an advantage
5. Ability to use multiple systems and multitask in a fast-paced environment
6. In-depth knowledge of the Road Traffic Act, legislation, and transport
7. Must be computer literate (Microsoft Office and ERP system)
8. Commercial prowess and proven ability in the customer service environment
9. Excellent knowledge of handling commodities (fresh, frozen, and dry)
10. Must be bilingual (Afrikaans & English)
11. Highly collaborative and focused on teamwork
12. Leadership skills – display qualities of a good leader and set an example
13. Result oriented
14. Strong focus on customer satisfaction and implementation of opportunities for improvement
15. Strategic thinker with good analytical skills
16. A self-starter that is comfortable with constant change

Responsibilities:

1. Loading of trucks safely and effectively
2. Work closely with transport companies to coordinate the movement of orders not within delivery regions
3. Ensure that the cargo/orders are always protected (boxes, sealed, wrapped) for transportation
4. Inspect orders to ensure the correct quantities and products match what was invoiced to the recipients
5. Implementation of transport policies, systems, and standards that will improve customer service
6. Ensure that customer orders are delivered safely, effectively, and efficiently and in line with the FSMS (Food Safety Management System) requirements
7. Ensure that all vehicles are maintained following company standards and aligned with the Road Traffic Act
8. Inventory: Continually maximise space utilization
9. Implement and practice FIFO at all times
10. Plan, coordinate, manage, and coordinate the movement of all outgoing orders
11. Plan and conduct the stock counts as per the company's management guidelines
12. Management: Willingness to lead by example and, when/where necessary, get involved at floor level to ensure delivery at the correct standard and/or method
13. Drive and motivate the team to achieve targets
14. Ensure company policies and procedures are communicated to the team, managing and resolving people-related problems, including but not limited to resolving employees' conflict of interests and absenteeism
15. Manage and maintain a highly motivated work environment

Please note only shortlisted candidates will be contacted.

If you have not heard from us in 2 weeks, please consider your application unsuccessful.