Dispatch Debrief Controller

The Legends Agency; East London; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a dedicated warehouse professional to manage stock verification and dispatch control. This role involves ensuring the accuracy of stock handling, providing exceptional customer service, and maintaining compliance with safety regulations. The ideal candidate will have extensive experience in warehouse operations, excellent organizational skills, and a commitment to quality and safety. Join a dynamic team where your contributions will enhance operational efficiency and customer satisfaction in a fast-paced environment.

Qualifications

• 12 years experience in warehouse stock handling and logistics.
• Strong communication and teamwork skills are essential.

Responsibilities

• Ensure accurate stock picking, loading, and dispatching.
• Provide excellent customer service and maintain records.
• Adhere to safety regulations and maintain warehouse cleanliness.

Skills

Customer Care Management

Customer Service

Geotechnical Engineering

Defense

HACCP

Education

Grade 12 / Matric

Certification in warehouse operations

Tools

Forklift

Job description

DUTIES AND RESPONSIBILITIES

1. Stock Verification and Dispatch Control

• Ensure accurate picking, scanning, and loading of stock for dispatch.
• Receive stock from various sources, verifying quality and quantity.
• Manage stock processes as per company policies.
• Maintain FIFO (First In First Out) principles to ensure stock efficiency.
• Conduct voltage checks on inbound and outbound stock.
• Accurately complete debriefing processes for returned deliveries.
• Support weekly and monthly stock counts for inventory accuracy.

2. Customer Service and Documentation

• Provide excellent service to internal and external customers.
• Assist in receiving, cleaning, and relabeling stock as needed.
• Process debriefing, invoice reconciliation, and documentation collection.
• Maintain up-to-date and accurate administrative records.
• Address and resolve driver and delivery-related issues efficiently.
• Escalate any potential delays that could impact service levels.

3. Compliance and Warehouse Maintenance

• Adhere to company policies, safety regulations, and operational procedures.
• Keep all paperwork updated, including voltage checks and packing slips.
• Follow health, safety, and environmental standards.
• Ensure proper use of PPE and follow safe handling procedures.
• Maintain cleanliness and organization in the warehouse.
• Conduct inspections of warehouse equipment and report any issues.

DESIRED EXPERIENCE & QUALIFICATIONS

Minimum Qualifications:

• Grade 12 / Matric
• Certification or training in warehouse operations (advantageous)

Experience:

• 12 years experience in a warehouse environment with stock handling responsibilities.
• Experience in dispatching, receiving, and debriefing processes.
• Familiarity with warehouse logistics, stock control, and inventory management.
• Forklift license (preferred depending on warehouse needs).
• Awareness of Dangerous Goods Handling.
• Reliable, detail-oriented, and highly organized.
• Strong teamwork and communication skills.
• Ability to work under pressure and meet deadlines.
• Commitment to quality, safety, and compliance.
• Problem-solving skills and adaptability to changing requirements.

Key Skills:

Customer Care Management, Customer Service, Geotechnical Engineering, Defense, HACCP

Employment Type: Full Time

Experience: years

Vacancy: 1