Directs Travel Specialist

Insphired; Johannesburg; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A leading company in travel reservations is seeking an experienced professional to manage custom itineraries and provide exceptional service to guests. The role requires a proactive approach, strong communication skills, and extensive knowledge of African travel destinations. Join the team to ensure guests enjoy optimal experiences while upholding core values in the travel industry.

Qualifications

• Minimum 5 years experience in a reservations role within a tour operating environment.
• Fluency in English with excellent communication skills required.
• Strong knowledge of key travel destinations in Africa.

Responsibilities

• Interact with suppliers and travel planners via phone and email to create itineraries.
• Manage reservation requests and provide exceptional guest service.
• Participate in shift work and team support as needed.

Skills

Communication

Customer Focus

Destination Knowledge

Flexibility

Creative Problem Solving

Tools

Tour plan reservations system

Job description

Responsibilities : Professionally and calmly interact with suppliers and travel planners via phone and email.Creatively plan and design unique, tailor-made itineraries.Handle reservation requests received telephonically or via email.Manage reservations from quoting to finalization, including invoicing and travel documentation.Deliver exceptional service to direct guests.Proactively promote and sell travel products and services to ensure optimal safari experiences.Participate on Saturday and public holiday duties, as well as cell phone standby on a rotation basis.Work shifts on a rotational schedule (07 : 00 15 : 30 and 09 : 30 18 : 00)Provide backup support for team members when necessary.Continually expand product knowledge through ongoing training.Demonstrate a proactive, independent, and solutions-oriented mindset.Uphold the companys core values : care for people, care for the land, and care for wildlife.Requirements : Minimum 5 years experience in a reservations role, preferably within a tour operating environment (not hotel or car rental-based)Excellent communication skills and fluency in English.Strong destination knowledge of key markets : Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.Sound understanding of FIT and group travel policies and procedures.Familiarity with relevant Safari Offers.Experience using Tour plan reservations system (advantageous)Customer-focused with a creative, flexible, and patient approach.Passion for the travel industry and guest service excellence.

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