Director, Strategic Growth & Site Partnerships

Placements24; South Africa; On-site; ZAR 2,400,000 - 4,200,000; Full time

Job summary

IQVIA is seeking a Director, Strategic Growth & Customer Partnerships to lead the growth strategy across priority accounts, executive customer engagement, and expansion opportunities. The role focuses on strategic account planning, customer expansion, and commercialization of emerging capabilities.

You will design customized site support solutions, balance customer needs with pricing and delivery feasibility, and collaborate with cross‑functional teams across BD, Operations, Finance, Marketing,

Qualifications

• Bachelor's degree in healthcare, life sciences, business, or related field.
• 10+ years in clinical research, healthcare services, CRO services, site services, or similar life sciences environment.
• Experience in strategic account management and customer partnerships.
• Experience in site support, site augmentation, site engagement, enrolment acceleration, or related patient/site services.
• Experience designing and negotiating complex, customized service solutions across commercial and operational stakeholders.
• Experience engaging senior stakeholders within pharmaceutical, biotechnology, or CROs.
• Experience working within global and highly matrixed organizations.

Responsibilities

• Lead strategic account planning and growth across priority customer relationships.
• Develop expansion plans across therapeutic areas, geographies, studies, and delivery models.
• Convert study-level and country-level engagements into broader portfolio and enterprise relationships.
• Build and maintain executive customer relationships, stakeholder maps, sponsorship models, and governance approaches.
• Identify and advance competitive opportunities where IQVIA can differentiate through global reach and integrated capabilities.
• Lead design of customized site support solutions and commercial structures aligned with pricing and feasibility.
• Partner with BD and account teams through opportunity qualification, solution development, pricing, negotiation, and bid defense.
• Increase inclusion of site solutions within Full Service opportunities and programs with enrolment risk.
• Create repeatable frameworks for account growth, pipeline-to-revenue tracking, and conversion discipline.
• Support competitive pricing approaches, quantified value, and viable alternatives with Finance and Strategy.
• Translate emerging capabilities into customer-ready propositions and use cases.
• Strengthen value articulation through ROI models, KPIs, case studies, and differentiated storytelling.
• Partner with Delivery and regional teams on country readiness, contracting, pricing, and implementation into commercial planning.
• Capture customer/market feedback and translate insights into priorities.
• Serve as a member of Site Enablement Solutions leadership team and provide growth ownership.
• Partner with customer-facing and operational leaders to strengthen account management maturity.

Skills

Strategic account planning

Executive customer engagement

Relationship management

Commercial negotiations

Cross-functional leadership

Pricing strategy

Opportunity qualification

Education

Bachelor's degree in healthcare or life sciences or business

Equivalent combination of education and experience

Job description

IQVIA is seeking a Director, Strategic Growth & Customer Partnerships to lead the growth strategy across priority accounts, executive customer engagement, and expansion opportunities. The role focuses on strategic account planning, customer expansion, and commercialization of emerging capabilities.

You will design customized site support solutions, balance customer needs with pricing and delivery feasibility, and collaborate with cross‑functional teams across BD, Operations, Finance, Marketing,