Director, Strategic Growth & Customer Partnerships

IQVIA Inc; Bloemfontein; On-site; ZAR 1,420,000 - 1,736,000; Full time

Job summary

IQVIA Inc. seeks a Director, Strategic Growth & Customer Partnerships to lead growth strategy across major accounts and to shape engagement with senior customers.

The role partners across Business Development, Operations, Finance, Marketing, Technology and Strategy to deliver integrated, value-driven site enablement solutions. You will develop customized commercial models, lead pricing strategy, and drive adoption of multi-study programs while aligning operational feasibility with customer

Qualifications

• Bachelor's degree in healthcare, life sciences, business, or a related discipline, or an equivalent combination of education, training, and experience.
• Minimum of 10 years of experience in clinical research, healthcare services, contract research organization services, site services, or a related life sciences environment.
• Demonstrated experience in strategic account management, customer partnerships, commercial growth, solution development, or business development.
• Demonstrated experience in site support, site augmentation, site engagement, enrolment acceleration, or related patient and site services.
• Experience designing and negotiating complex, customized service solutions that require alignment across commercial and operational stakeholders.
• Experience engaging senior stakeholders within pharmaceutical, biotechnology, or clinical research organizations.
• Experience working within global and highly matrixed organizations.

Responsibilities

• Lead strategic account planning and growth execution across priority customer relationships.
• Develop account-specific expansion plans across therapeutic areas, geographies, studies, and delivery models to increase adoption and support repeatable, multi-study growth.
• Convert study-level and country-level engagements into broader portfolio and enterprise relationships.
• Build and maintain executive customer relationships, stakeholder maps, sponsorship models, and governance approaches.
• Identify and advance competitive opportunities where IQVIA can differentiate through global reach, flexibility, integrated capabilities, and measurable customer outcomes.
• Lead the design of customized site support solutions and commercial structures that align customer requirements with operational feasibility and sustainable delivery.
• Partner with Business Development and account teams throughout opportunity qualification, solution development, proposal strategy, pricing, negotiation, and bid defense.
• Increase inclusion and penetration of site support solutions within Full Service opportunities, particularly programs where site capacity or enrolment risk is material.
• Create repeatable frameworks for account growth, opportunity follow-up, pipeline-to-revenue tracking, objection handling, and conversion discipline.
• Support competitive pricing approaches, quantified value assumptions, and commercially viable alternatives in collaboration with Finance, Strategy, and Delivery.
• Translate emerging capabilities into clear, customer-ready propositions, use cases, and integrated solution pathways.
• Strengthen value articulation through return-on-investment models, key performance indicator frameworks, case studies, proof points, and differentiated customer storytelling.
• Partner with Delivery and regional teams to incorporate country readiness, resource models, contracting, pricing, and implementation requirements into commercial planning.
• Capture customer and market feedback and translate insights into offering, process, technology, and geographic expansion priorities.
• Serve as a member of the Site Enablement Solutions leadership team and provide visible ownership of the growth agenda.
• Partner with customer-facing and operational leaders to strengthen account management maturity and commercial effectiveness.
• Establish disciplined account reviews, opportunity ownership, executive stakeholder mapping, and progress reporting against growth priorities.
• Provide coaching and subject matter guidance to colleagues supporting customer engagement and solution positioning.
• Initially operate as an individual contributor; the role may assume leadership of customer-aligned delivery resources as the operating model and business needs evolve.

Job description

IQVIA Inc. seeks a Director, Strategic Growth & Customer Partnerships to lead growth strategy across major accounts and to shape engagement with senior customers.

The role partners across Business Development, Operations, Finance, Marketing, Technology and Strategy to deliver integrated, value-driven site enablement solutions. You will develop customized commercial models, lead pricing strategy, and drive adoption of multi-study programs while aligning operational feasibility with customer