Director of Operations, NA Telco (Sales & Retentions)

Minacs; Durban; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Minacs is seeking an Operations Director to oversee client relationships and drive business growth in Durban. The role requires senior leadership experience in the contact centre/outsourcing industry, with a focus on sales, retention, and customer satisfaction. Join a welcoming culture, with a competitive salary and benefits package.

Qualifications

• Minimum 5 years of senior leadership experience in the contact centre/outsourcing industry.
• Experience in leading inbound/outbound Sales and Retention accounts.
• Director-level experience in strategy development and operational management.

Responsibilities

• Manage and develop client relationships to maximize business growth.
• Ensure Concentrix engages in client developments and acts as a vital partner.
• Direct and inspire operational teams to deliver key client outcomes.

Skills

Leadership

Client Relationship Management

Business Transformation

Commercial Awareness

Contract Negotiation

Job description

Director of Operations, NA Telco (Sales & Retentions)

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Job Title:

Director of Operations, NA Telco (Sales & Retentions)

Job Description

We are looking for an enthusiastic and dedicated Operations Director to join our inclusive team and drive the success of our central business relationships with key clients. This full-time Operations Director role is based in Durban and offers an excellent salary and benefits.
As Operations Director, you will plan and encourage the delivery of key owned account central objectives, including contact and cost-to-serve reduction, customer resolution, customer retention and acquisition, and guiding improvements in customer satisfaction and advocacy.
In this new and exciting role, you will manage, encourage and develop client relationships to maximise further business growth.

In this role, you can expect to:

· Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability

· Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times

· Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account

· Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction

· To apply for this Operations Director role, you must be committed to client delivery and relationship management.

Essential Criteria

· A minimum of 5 years, senior leadership experience in the contact centre/outsourcing industry.

· Demonstrable experience of leading inbound/outbound Sales and Retention accounts.

You will also require the following:

· Experience in guiding and implementing business transformation

· Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results

· A high level of expertise in client partnership, working to maximise business growth and development opportunities

· Exceptional commercial awareness and contract negotiation with clients

· In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.

· If this Operations Director opportunity motivates and inspires you, please apply today.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

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