Director Of Operations, Na Telco (Sales & Retentions)

Webhelp Enterprise; Durban; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

A leading company in the outsourcing industry is seeking an Operations Director in Durban. This exciting role involves managing key client relationships, delivering operational excellence, and driving business growth. Ideal candidates will have extensive leadership experience in the contact centre industry and a strong focus on client management.

Qualifications

• Minimum of 5 years in senior leadership in contact centre/outsourcing.
• Experience leading inbound/outbound Sales and Retention accounts.

Responsibilities

• Manage key client relationships and drive client satisfaction.
• Ensure profitability through effective client management.
• Lead and develop operational teams to deliver client outcomes.

Skills

Leadership

Client Relationship Management

Strategic Development

Commercial Awareness

Operational Management

Job description

Director of Operations, NA Telco (Sales & Retentions)

Director of Operations, NA Telco (Sales & Retentions)

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Job Title

Director of Operations, NA Telco (Sales & Retentions)

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Job Title

Director of Operations, NA Telco (Sales & Retentions)

Job Description

We are looking for an enthusiastic and dedicated Operations Director to join our inclusive team and drive the success of our central business relationships with key clients. This full-time Operations Director role is based in Durban and offers an excellent salary and benefits.

As Operations Director, you will plan and encourage the delivery of key owned account central objectives, including contact and cost-to-serve reduction, customer resolution, customer retention and acquisition, and guiding improvements in customer satisfaction and advocacy.

In this new and exciting role, you will manage, encourage and develop client relationships to maximise further business growth.

In This Role, You Can Expect To

• Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability
• Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times
• Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account
• Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction
• To apply for this Operations Director role, you must be committed to client delivery and relationship management.
  
  

Essential Criteria

• A minimum of 5 years, senior leadership experience in the contact centre/outsourcing industry.
• Demonstrable experience of leading inbound/outbound Sales and Retention accounts.
  
  

You Will Also Require The Following

• Experience in guiding and implementing business transformation
• Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results
• A high level of expertise in client partnership, working to maximise business growth and development opportunities
• Exceptional commercial awareness and contract negotiation with clients
• In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.
• If this Operations Director opportunity motivates and inspires you, please apply today.
  
  

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements

Time Type:

Full time

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Outsourcing and Offshoring Consulting

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Director of Operations, NA Telco (Sales & Retentions)

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Director of Operations, NA Telco (Sales & Retentions)

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