Director of Operations HopeWorks Canada Ltd

Are you a dynamic leader who is passionate about using business for social good? Join HopeWorks Canada Ltd., a dynamic social enterprise wholly owned by ADRA Canada. We are seeking a Director of Operations to help grow our mission-driven business. If you're a strategic thinker with a heart for social innovation, this is your chance to make a difference!

The Director of Operations is a strategic and results-driven leader responsible for overseeing and optimizing the operational efficiency and scalability of HopeWorks Canada Ltd. Reporting to the Chief Executive Officer (CEO) and accountable to ADRA Canada, the organization's sole shareholder, the Director of Operations will play a pivotal role in driving operational excellence and sustainable financial growth. This position will provide strategic oversight for the Hope Harvest and Hope Residence business streams, ensuring alignment with the organization's mission while enhancing overall performance and long-term success.

Reporting to : CEO HopeWorks Canada Ltd.

Department : Administration

Location : Newcastle, ON, Canada

Travel : International and national travel required up to 30% of the time

KEY RESPONSIBILITIES

1. Strategic Growth Management 25%
   • Develop and implement the organization's strategic plan ensuring alignment with the organization's mission and goals.
   • Develop, implement, and oversee growth strategies to scale the organization's business, products, and services in the Canadian market, ensuring alignment with best practices and the organization's mission and goals.
   • Develop, implement, and oversee the organization's operational plan and budget, ensuring cost-effective use of resources while maximizing impact.
   • Oversee daily operations of the organization's business, products, and services, ensuring operational excellence in production, sales, marketing, and R&D to drive process improvements.
   • Collaborate with cross-functional departments of ADRA Canada to provide necessary financial and marketing support for business operations.
   • Develop policies, procedures, and systems for operational effectiveness, efficiency, productivity, and impact measurement.
   • Report to the CEO on meeting organizational mandates and performance of business products and services.
2. Financial & Budget Management 20%
   • Lead development of budgets, financial forecasts, and performance metrics to track financial performance of the organization's business products & services and adjust operations accordingly.
   • Manage the organization's business product and services budgets and expenses, ensuring cost-effectiveness.
   • Identify cost-saving opportunities without compromising quality or service delivery.
   • Increase profitability of business products and services to ensure sustainability of ADRA Canada's social programs.
   • Ensure compliance with financial regulations, grant requirements, and funding agreements.
3. Quality Control & Compliance 15%
   • Ensure compliance with company policies, industry regulations, and legal requirements.
   • Implement quality control measures to maintain high product and service standards.
   • Conduct risk assessments and develop mitigation strategies.
   • Coordinate with internal departments, suppliers, and external partners.
   • Lead negotiation of contracts, purchasing, and management of vendor relationships.
   • Build relationships with key stakeholders to enhance operational effectiveness.
4. Impact & Performance Management 10%
   • Establish key performance indicators (KPIs) to measure operational success of the organization's business products & services.
   • Implement data-driven decision-making processes to assess the effectiveness of the organization's business products and services.
   • Prepare reports and present insights to the CEO and Board for decision-making.
5. Logistics 15%
   • Manage the supply chain and import process for the organization's business products, ensuring quality control.
   • Ensure compliance with Canadian import regulations.
   • Manage demand forecasting, order fulfillment, and logistics to ensure timely order processing and distribution to customers/retailers.
   • Maintain relationships with distributing partners.
   • Oversee warehousing and inventory levels.
   • Develop and implement logistics plans for online sales.
   • Develop strategies to reduce risk and maximize cost savings without compromising quality.
   • Perform other duties as designated by the Director.

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