Director of Global Service Centre

Acacium Group; Cape Town; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Acacium Group is seeking a Director for its Global Service Centre in Cape Town, responsible for strategic development and operational excellence. This role demands proven leadership in service delivery and the ability to drive performance in alignment with the company's values. Join a leading healthcare delivery partner committed to improving lives through expert service in healthcare, social care, and life sciences.

Benefits

Career development tools and guidance

Opportunities to enhance experience across global organization

Regular events and incentives

Medical aid benefits

Qualifications

• Proven experience in service delivery or offshore operations.
• Ability to champion agile principles and improve processes.
• Strong commercial acumen including budget ownership.

Responsibilities

• Oversee execution of business activities in the country ensuring adherence to policies.
• Lead operational delivery for service quality and performance outcomes.
• Monitor KPIs and ensure timely reporting to senior leadership.

Skills

Senior leadership experience

Agile principles

Stakeholder engagement

Commercial acumen

Job description

Applications close 11th July 2025

Director of Global Service Centre

Acacium Group

Woodstock, Cape Town

Permanent, Full Time

Competitive salary + bonus

Unlock your potential:

Acacium Group is a leading healthcare delivery partner. We combine access to workforce, technology and sector expertise to increase the sustainability of the global healthcare system from early-stage clinical research, to acute and palliative care.

We have a brand new opportunity for a supportive and collaborative leader to join our Global Service Centre(GSC)! As the Director of the GSC,you will lead the strategic development, operational execution, and cultural engagement of Acacium Group'sSouth African delivery centre. This pivotal role is responsible for driving performance to support our ambition to improve people’s lives through expert healthcare, social care and life sciences by ensuring alignment with global objectives while promoting Acacium Group'svalues, culture, and service excellence across all teams.

Every day you will…

• Oversee the execution of the GSC’s business activities in the country, ensuring that the companies under the GSC adhere to corporate policies, legal requirements, and ethical standards from a local standpoint
• Lead and oversee the full operational delivery of the GSC, ensuring excellence in service quality, performance outcomes, and customer satisfaction
• Serve as the primary point of contact for senior executives and key stakeholders within the AG on country culture and alignment with company values
• Provide strategic leadership across offshore operations, integrating agile methodologies and continuous improvement initiatives
• Oversee the recruitment, mentoring, and development of cross-functional teams; embed a high-performance, values-based culture
• Assist, collaborate and advise on team utilisation, capacity planning, and service line profitability, to help ensure delivery within budgeted opex and targeted revenue objectives
• Monitor and refine KPIs in collaboration with delivery and HR teams and ensure timely reporting and performance updates to senior leadership

What’s in it for you?

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Regular events and incentives
• Competitive salary and bonus and benefits including medical aid

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have...

• Proven senior leadership experience in a service delivery, offshore operations, or global business environment
• A demonstrated ability to embed process improvements, champion agile principles, and cultivate a performance-driven culture
• Strong commercial acumen, including ownership of budgets, P&L, and performance metrics
• Excellent communication, people leadership, and stakeholder engagement skills

Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.