Director of Financial Services Ops & Strategy

Sigma Connected Group; Wes-Kaap; Sur place; ZAR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Sigma Connected Group seeks a commercially astute Director of Operational Financial Services to lead its Financial Services portfolio across multiple campaigns and locations. You will coach Heads of Department, drive performance, and ensure client outcomes, governance and profitability.

You will shape strategy, develop senior leaders, and act as a senior escalation point for complex delivery matters in a high-risk, regulated environment. Lead with clarity and accountability across the portfolio.

Qualifications

• Substantial senior leadership experience (minimum 5 years as Head of Department or equivalent Director-level) across multiple Financial Services campaigns.
• Proven track record leading Heads of Department and accountable for operational, commercial, client and people outcomes.
• Strong knowledge of Financial Services regulatory governance and customer outcomes.
• Debt and collections experience including arrears management and recovery strategies.
• Strong financial acumen in budgeting, forecasting, revenue, cost control and profitability.
• Executive-level stakeholder management and escalation capability.
• Experience building succession pipelines and leading change.
• Calm, resilient leadership style capable in uncertainty.
• Relevant tertiary or professional Financial Services qualification.

Responsabilités

• Lead through Heads of Department, setting strategic direction and accountability.
• Oversee operational, people, client and commercial performance across portfolios.
• Drive budget management, cost control and profitability for Financial Services campaigns.
• Represent Financial Services in client engagements and executive reviews.
• Oversee governance, risk, compliance and safety across portfolio.
• Drive continuous improvement and workforce planning to stay future-ready.

Connaissances

Leadership

Senior leadership

Heads of Department

Financial services

Regulatory knowledge

Budgeting & forecasting

Client relationship management

Change management

Succession planning

Executive presence

Formation

Financial services qualification

Leadership qualification

Description du poste

Sigma Connected Group seeks a commercially astute Director of Operational Financial Services to lead its Financial Services portfolio across multiple campaigns and locations. You will coach Heads of Department, drive performance, and ensure client outcomes, governance and profitability.

You will shape strategy, develop senior leaders, and act as a senior escalation point for complex delivery matters in a high-risk, regulated environment. Lead with clarity and accountability across the portfolio.