Director of Account Management

Klipboard; Johannesburg; On-site; ZAR 60,000 - 100,000; Full time

Job summary

A leading company in the ERP/SaaS industry is seeking a Director of Account Management to lead strategic client relationships across Africa. This role involves defining account management strategies, enhancing revenue growth, and fostering client satisfaction. The ideal candidate has over 8 years of experience in account management with strong leadership and commercial skills.

Qualifications

• 8+ years experience in account management or customer success within the ERP, SaaS, or enterprise software industry.
• Proven track record in leading regional or international teams managing large enterprise accounts.
• Deep understanding of ERP or SaaS ecosystems and customer needs.

Responsibilities

• Define and execute account management strategy across Africa.
• Build strong relationships with senior executives at client organizations.
• Drive revenue growth through cross-sell and upsell opportunities.

Skills

Leadership

Communication

Stakeholder Management

Commercial Acumen

Job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

We are seeking a dynamic and experienced Director of Account Management to lead our strategic client relationships and retain and grow customer contribution across all African regions. As a key leadership role within you will be responsible for the success, retention, and growth of our valued customers. You will lead our account management function, collaborate with cross-functional stakeholders, and ensure our clients derive maximum value from our full range of solutions.

Key Responsibilities:

• Leadership & Strategy:

1. Define and execute the account management strategy across Africa.
2. Lead and scale a team of high-performing Account Management Teams
3. Establish KPIs and ensure achievement of revenue retention and expansion targets.
4. Align and execute account management in line with both Global & Regional strategy.

• Client Relationship Management:

1. Build strong, trusted relationships with senior executives at client organizations.
2. Act as the executive sponsor for key strategic accounts.
3. Ensure proactive communication, regular business reviews, and customer satisfaction.

• Revenue Growth & Retention:

1. Drive cross-sell and upsell opportunities across the entire product suite.
2. Collaborate with Sales, Product, and Marketing to identify growth strategies.
3. Maintain strong renewal performance and minimize churn.

• Team Development:
• Coach, train and mentor Account Managers to improve customer engagement, negotiation, and problem-solving skills.
• Foster a customer-first culture that emphasizes value delivery and strategic partnership.
• Operational Excellence:
• Implement scalable account management processes and tools.
• Provide regular reporting on account health, revenue forecasts, and team performance.
• Partner with Professional Services, Support, and Product teams to ensure seamless post-sales execution.

Skills, Knowledge and Experience:

• Proven & referenceable experience (8+ years) in account management or customer success within the ERP, SaaS, or enterprise software industry.
• Demonstrated success in leading regional or international teams and managing large enterprise accounts.
• Deep understanding of ERP or SaaS ecosystems and customer needs.
• Strong commercial acumen with experience in managing revenue targets and growth KPIs.
• Exceptional leadership, communication, and stakeholder management skills.
• Willingness to travel across Africa (~25–40% travel).
• Demonstrable financial aptitude.
• Demonstrable exposure to the Channel Environment.

Preferred Qualities:

• Background in transformation projects or digital business consulting.
• Ability to thrive in a scale-up or high-growth SaaS environment.
• Passion for customer advocacy and long-term relationship building
• Self-driven, solution oriented, self-starter.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.