Direct Travel Specialist

Wild Dreams Hospitality; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading hospitality company specializing in safari experiences is looking for a detail-oriented reservations coordinator. The candidate will be responsible for managing bookings, interacting with guests and suppliers, and ensuring personalized service in a fast-paced environment. With a focus on creativity and customer satisfaction, this role requires significant industry experience and knowledge of various African travel destinations.

Qualifications

• Minimum of 5 years of reservations experience in a tour operating environment.
• Proficient in handling reservations from inquiry to confirmation.

Responsibilities

• Manage and confirm reservations, ensuring outstanding customer service.
• Coordinate with suppliers and travel planners for seamless operations.

Skills

Customer service

Attention to detail

Time management

Creative itinerary planning

Strong communication skills

Tools

Tourplan reservations system

Job description

In this role, you will play a crucial role in designing and managing unforgettable safari experiences.

This dynamic position requires a detail-oriented and customer-focused individual who thrives in a fast-paced environment.

You will be responsible for handling reservations from initial inquiry to final confirmation, ensuring seamless and personalized service.

If you are passionate about travel and delivering world-class service, we invite you to apply and be part of an extraordinary journey.

Candidate Requirements:

• Minimum of 5 years of reservations experience in a tour operating environment
• Professional interaction with suppliers and travel planners via phone and email
• Creative itinerary planning and design
• Handling and processing reservations from quote to finalization, including invoicing and travel documents
• Providing exceptional service to direct guests
• Proactively selling our products and services
• Expanding product knowledge through training
• Familiarity with destinations such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles
• Understanding of FIT and group policies
• Knowledge of safari offerings
• Strong communication skills in English
• Experience with the Tourplan reservations system is an advantage
• Strong time management and computer proficiency
• Understanding of the travel industry
• Attention to detail and excellent written communication
• High customer focus
• Creativity, flexibility, energy, and patience
• Independent, curious, and proactive nature
• Participation in Saturday, public holiday, and cell phone duty on rotation
• Working shifts (07:30 & 09:00) on rotation and acting as a backup for colleagues when needed