Dinner Guest Relations Manager

Job Description : Dinner Guest Relations Manager

Location : Pinelands

Position Type : Permanent, Part-Time (Dinner Shifts Only)

Working Hours : Monday to Thursday : 5 : 00 PM – 9 : 30 PM; Saturday : 5 : 00 PM – 9 : 30 PM

Salary : R10,000 – R13,000 per month

About

Our client is a renowned Mediterranean-style restaurant with over 30 years of history, known for its warm, home-style ambiance, exceptional food, and high level of service. Under the ownership of dedicated leaders with nearly three decades of experience, they are proud of our consistency and long-standing commitment to their staff and customers. They are seeking a passionate, reliable, and charismatic Dinner Guest Relations Manager to join the team and uphold the restaurant’s well-known reputation for excellence.

Role Overview

As the Dinner Guest Relations Manager, you will be the face of the restaurant during evening service, ensuring an exceptional guest experience while supporting the floor managers, owners (who are also chefs), and waitstaff. This is a hands-on role in a fast-paced environment, requiring someone who thrives under pressure and takes pride in delivering exceptional hospitality.

Key Responsibilities

• Greet and host guests with warmth and professionalism.
• Manage phone calls, bookings, and takeaway orders efficiently.
• Handle cash and credit card payments with accuracy.
• Support floor managers and assist in supervising waitstaff.
• Ensure a smooth and high-quality front-of-house operation during dinner service.
• Train as a waiter to gain holistic knowledge of the restaurant’s operations and product offerings.
• Maintain excellent product knowledge to guide and assist guests effectively.

What They are Looking For

• Personality Fit : Friendly, professional, and charismatic with strong people skills.
• Reliability & Commitment : Punctual, dedicated, and eager to build a long-term career in the restaurant industry.
• Skills : Exceptional time management, organizational abilities, and attention to detail.
• Presentation : Well-groomed and polished appearance suitable for a high-service environment.
• Experience : Previous hospitality experience is beneficial but not required if the candidate has the right personality and willingness to learn.
• Education : No formal tertiary qualifications are necessary, though hospitality training is advantageous.

What the Role Offers

• Competitive salary based on your skills and personality fit.
• Comprehensive waiter training to ensure holistic management capabilities.
• Opportunity to work in a highly respected and fast-paced restaurant with a focus on consistency and quality.
• A supportive and experienced team dedicated to your growth and success.
• A chance to be part of a restaurant with a rich history and a loyal customer base.

Join the Team

This is more than a job—it’s an opportunity to grow with a team passionate about the restaurant industry. If you’re ready to bring your dedication and enthusiasm to a dynamic, high-pressure environment, we’d love to hear from you.