Digital Transformation Engineer

Hire Resolve; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

A leading technology firm in Cape Town is in search of a Digital Transformation Engineer. The ideal candidate will have 3-5 years of experience in IT or digital transformation and a strong background in configuring and integrating CRM systems and customer support platforms. Responsibilities include collaborating with stakeholders on digital initiatives, automating workflows, and providing technical support. Candidates should possess excellent communication and problem-solving skills, making this a great opportunity for professional growth.

Qualifications

• 3-5 years of experience in IT/digital transformation roles.
• Strong understanding of IT environments and cloud-based systems.
• Experience with API integration for linking different platforms.

Responsibilities

• Assist in the configuration and customization of systems.
• Collaborate with the IT Manager to execute initiatives on time.
• Automate processes and create custom workflows for efficiency.

Skills

CRM systems knowledge

Scripting languages proficiency (Python, JavaScript)

API integration experience

Problem-solving skills

Excellent communication skills

Flexible & collaborative

Education

Degree or diploma/certification in relevant field

Tools

CRM platforms (e.g., Zoho, Salesforce)

Job description

Hire Resolve's client is seeking a highly skilled and motivated Digital Transformation Engineer to join their team. The ideal candidate will have experience in IT or digital transformation, with a focus on configuring, customizing, scripting, and integrating systems like CRM, reporting, and customer service platforms.

Key Responsibilities

• Assist in the configuration, customization, scripting, and integration of CRM, reporting, customer service systems, and other related tools.
• Collaborate with Colin, the IT Manager, to execute digital transformation initiatives on time and within scope.
• Automate repetitive processes, integrate systems using APIs, and create custom workflows for improved operational efficiency.
• Provide technical insight and hands‑on implementation support for system upgrades, changes, and integrations.
• Act as the go‑to technical specialist for digital transformation tasks, including troubleshooting, custom scripting, and technical problem‑solving.
• Document technical specifications, process maps, and technical configurations to ensure knowledge transfer.
• Ensure high‑quality execution of projects, aligning technical capabilities with strategic business goals.
• Maintain close collaboration with internal stakeholders to understand their requirements and support them through the digital transformation process.

Minimum Requirements

• Degree or diploma/certification in a relevant field or equivalent work experience.
• 3‑5 years of experience in IT/digital transformation roles. Prior experience in CRM systems, customer support platforms, reporting tools, or similar systems is highly desirable.
• Strong understanding of IT environments and cloud‑based systems.
• Experience with CRM platforms (e.g., Zoho, Salesforce, or similar) and familiarity with customization and integration of these types of systems.
• Proficiency in scripting languages (e.g., Python, JavaScript) for custom workflows or automations.li>
• Experience with API integration for linking different platforms and data sources.
• Knowledge of robust software engineering principles is advantageous.
• Proven experience in digital transformation projects, including process analysis, requirement gathering, and stakeholder engagement.
• Understanding of best practices in system integration and workflow optimization.
• Strong problem‑solving skills with an ability to troubleshoot technical challenges efficiently.
• Interpersonal Skills: Excellent communication skills, with the ability to translate technical jargon into understandable concepts for stakeholders.
• Ability to work collaboratively with the IT Manager and other stakeholders, taking the initiative to move projects forward.
• Flexibility to handle context‑switching between tasks, especially as this role supports a mix of long‑term transformation work and immediate technical needs.

Benefits

• Competitive salary based on experience.

IFyou meet the above requirements and want to make a career‑changing move, apply today by emailing your CV to [e-mail]

You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve.

If you meet the above requirements we will contact you within 3 working days.

• Contribute to open‑source projects (desirable).