Digital Sales & Support Representative

TalentPop App; Gqeberha; Remote; ZAR 50,000 - 200,000; Full time

Job summary

TalentPop App is seeking a motivated Digital Sales & Support Representative to enhance customer interactions and sales in the e-commerce sector. This online role involves assisting shoppers, managing inquiries about orders, and contributing to sales goals. Ideal candidates will have experience in customer support and familiarity with e-commerce tools like Shopify and Zendesk. Enjoy a 100% remote work environment, performance bonuses, and opportunities for career growth within a supportive team.

Benefits

Performance-based raises

Paid time off

HMO health coverage

Recognition bonuses

100% work-from-home setup

Qualifications

• At least 1 year of experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Calm under pressure and comfortable with multitasking in a remote environment.

Responsibilities

• Respond to customer inquiries via phone, live chat, email, and SMS.
• Recommend products and assist with upselling and cross-selling.
• Handle inquiries about orders, shipping, and returns.

Skills

Customer assistance

Sales support

Communication skills

Detail-oriented

Multitasking

Tools

Shopify

Zendesk

Gorgias

Job description

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Join TalentPop App as a Digital Sales & Support Representative!

At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you.

We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention efforts. If you're ready to make an impact while working from home, keep reading — we’d love to meet you!

What You’ll Do

• Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
• Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
• Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
• Brand Representation: Deliver a personalized experience that reflects each brand’s voice, values, and standards.
• Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
• Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
  
  

What We’re Looking For

• At least 1 year of experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
• Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
• Detail-oriented, self-motivated, and solution-focused.
  
  

Why Join TalentPop App?

• Performance-based raises and commission opportunities.
• Paid time off to relax and recharge.
• HMO health coverage for peace of mind.
• Recognition bonuses to celebrate your wins.
• 100% permanent work-from-home setup.
• Supportive and collaborative team culture with room for career growth.
  
  

When applying, please include the application code: BCS

Ready to bring exceptional service and smart sales support to the world of e-commerce? Apply now and become a Digital Sales & Support Representative at TalentPop App!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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Port Elizabeth, Eastern Cape, South Africa 8 hours ago

Port Elizabeth, Eastern Cape, South Africa 8 hours ago

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